Penn National Gaming, Inc.

Player Services Main Banker - Full-time

Location US-OH-Columbus
Job ID
Casino Property
Hollywood Casino at Columbus
Position Type
Regular Full-Time
Hidden (8743)


Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.

Your daily responsibilities include

  • Accurately completing and updating electronic MTL/MIL transactions
  • Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00, receiving Poker Dealer tokes, process chip redemptions when required; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed in the absence of a member of management
  • Flexibility with schedule, perform any cashiering duties as needed, or as instructed by member of management
  • Understands and performs department objectives, standards, and guidelines
  • Possess thorough knowledge of casino policies for all cashier areas
  • Maintain, reconcile, fill and credit Ticket Redemption Units as needed; collaborate with the Main Bank to accomplish these tasks
  • Maintain security and accountability over all funds, including, but not limited to: chips, coins, tokens, cash currency, foreign cash currency, cash equivalents and paperwork
  • Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers
  • Verify all Cashier and Main Bank paperwork is accurately completed prior to Accounting and Internal Audit review
  • Accurately complete transactions with Internal customers
  • Accurately process and record Unclaimed and regular Jackpots
  • Maintain accurate inventory of all Chips distributed and received from Table Games, Main Bank and Cashiers
  • Thorough knowledge of the paid in/out guidelines
  • Work with Vault to ensure timely process of buys; accurately receive “drops” and complete other transactions from the Count Team.
  • Answer phone calls with proper phone etiquette
  • Accurately process and verify deposits

To be successful in this position it will require the following skill set

  • Must have an outgoing, energetic and enthusiastic attitude
  • Must be comfortable initiating conversations and creating a fun environment with our guests
  • High school diploma or equivalent
  • Attention to detail
  • Must be proficient in Microsoft applications (Excel, Word)
  • Willing to learn and be adaptable
  • Strong interpersonal skills
  • Ability to work independently
  • Ability to accurately identify and cash different denominations of gaming tokens, currency, chips, etc
  • Ability to communicate effectively with patrons, subordinates and all levels of employees
  • Understanding of property and department policies and procedures
  • Accounting background helpful
  • Accurately process Fast Cash Ticket Redemption, end of shift process
  • Ability to handle multiple priorities in a fast paced environment
  • Work around moving equipment and non-toxic chemicals
  • Willing to work various shifts and days off
  • Knowledge of casino functions
  • Ability to work in an environment of various levels of noise and large crowds
  • Ability to stand on feet for long periods of time shift
  • All other duties as assigned
  • Performance in this position must be pleasant, efficient, an honest manner at all times.
  • Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"


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