Penn National Gaming, Inc.

Security Assistant Shift Manager

Location US-KS-Kansas City
Job ID
2020-75016
Casino Property
Hollywood Casino at Kansas Speedway
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino at Kansas Speedway we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

 

  • Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
  • Serves as the Security Manager on duty in the absence of the Security Shift Manager
  • Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws
  • Maintain safety and inspections reports for the property
  • Conduct regular security post inspections
  • Prepare security incident reports and maintain security logs.
  • Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.
  • Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.
  • Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

SUPERVISORY RESPONSIBILITIES                                                     

This job may or may not have supervisory responsibilities.

 

  • Responsible for staff development and training programs.
  • Responsible for rewards and recognition program to maximize employee engagement.
  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
  • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
  • Manages work procedures and expedites workflow.
  • Provides recommendation for employee performance (disciplining, coaching, and counseling).

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

 

  • High School Diploma or GED required.; or three years of casino Security, military, or police experience; or equivalent combination of education and experience.
  • Must be proficient in Microsoft applications.
  • Must have excellent organizational and communication skills.
  • Ability to write reports and business correspondence.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Equal Opportunity Employer

 

 

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