Penn National Gaming, Inc.

Security Asst Shift Manager

Location US-LA-Lake Charles
Job ID
2020-74964
Casino Property
L'auberge Lake Charles
Position Type
Regular Full-Time

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At L'Auberge Lake Charles, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
  • Serves as the Security Manager on duty in the absence of the Security Manager
  • Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws
  • Maintain safety and inspections reports for the property
  • Conduct regular security post inspections
  • Prepare security incident reports and maintain security logs.
  • Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.
  • Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.
  • Ensures proper arrest procedures and detainment techniques are carried out in violations of civil or company laws or procedures; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
  • Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
  • Provides support to departmental management in the event of troublesome terminations, thefts, investigations, and procedures as requested.
  • Handles all drug testing procedures and employee contact as needed and maintains its procedures and liability issues.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.
  • Responsible for staff development and training programs.
  • Responsible for rewards and recognition program to maximize employee engagement.
  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
  • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
  • Manages work procedures and expedites workflow.
  • Provides recommendation for employee performance (disciplining, coaching, and counseling).

To be successful in this position it will require the following skill set

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

 

  • High School Diploma or GED required.; or three years of casino Security, military, or police experience; or equivalent combination of education and experience.
  • Must be proficient in Microsoft applications.
  • Must have excellent organizational and communication skills.
  • Ability to write reports and business correspondence.

Ability to effectively present information and respond to questions from groups of managers, clients, customers,

Something to leave you with

Whether you prefer being at the center of it all or working behind the scenes, there’s a role for you at Penn National Gaming. We are a growing company but as big as we are, we still feel like family.  The areas of career opportunity with Penn are ideal for just about any skill set.  Our company wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment anywhere within the organization.

 

Equal Opportunity Employer

 

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