Penn National Gaming, Inc.

Player Services Cashier

Location US-MS-Bay St Louis
Job ID
2020-74935
Casino Property
Hollywood Casino Gulf Coast
Position Type
Regular Full-Time
Category
Players Services/Cage

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Gulf Coast we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

We are currently seeking a talented individual to become a Player Services Cashier.  An individual could be successful if they possess the following.

Your daily responsibilities include

  • Adheres to all departmental and property policies and procedures regarding guest service standards.
  • Operates assigned bank or window according to procedure.
  • Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.
  • Opens new player accounts, issues replacement cards, and merges duplicate accounts.
  • Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.
  • Counts down bank or window at end of each shift and reconciles to the Cage accountability.
  • Ensures that all key control procedures are executed according to established guidelines.
  • Ensures that contents of the banks are organized so they can be readily counted at shift changes.
  • Prepares and completes all job-related paperwork as approved in the Internal Control Submission.
  • Assists with the NRT kiosk as needed in relation to emptying or filling the units.
  • Participates in and attends meetings as requested.
  • Completes Currency Transaction Reports as required by law.
  • Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.
  • Maintains a clean, well-organized work area and environment.
  • Performs all other related and compatible duties as assigned.
  • Maintains strict confidentiality in all company matters.

To be successful in this position it will require the following skill set

  • Must be at least 21 years of age.
  • High School Diploma or equivalent required; or equivalent combination of education and experience.  General cashiering background or prior money handling experience required.
  • Previous customer service experience required; Player Services or related experience preferred.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must have exceptional customer service and interpersonal skills.
  • Strong computer skills required; must be proficient in Microsoft Office applications.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Knowledge of player tracking systems a plus.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Now that you have read about who we are, here is your opportunity to see what we're about!

 

   

 

Equal Opportunity Employer

 

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