Penn National Gaming, Inc.

LEC HOTEL SUPERVISOR

Location US-IN-Lawrenceburg
Job ID
2020-74893
Casino Property
Hollywood Casino Lawrenceburg
Position Type
Regular Full-Time
Category
Hotel Operations/Retail

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

 

Your daily responsibilities include

  • Responsible for providing guidance and daily supervision to staff in the Hotel Housekeeping department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
  • Assists with supervision of daily cleaning of occupied rooms and preparation of rooms for new check-ins.
  • Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
  • Responsible for supporting compliance to departmental budgets.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
  • Ensures that guest rooms are well maintained and in proper repair.
  • Assists with inventory items, such as linen and supplies, and ensures they are tracked and accounted for daily.
  • Assists with special requests from the Front Desk.
  • Inspects all vacant rooms to ensure housekeeping specifications are met.
  • Reports all maintenance problems and assures protection of all hotel property from possible damage.
  • Maintains knowledge of and compliance with all safety and health standards set by OSHA and local Health Department.
  • Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
  • Performs duties in a safe manner; reports any potential safety hazards to management staff.
  • Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
  • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

  • Must be at least 21 years of age.
  • High School Diploma or equivalent required; or one to three months of related experience and/or training; or equivalent combination of education and experience.
  • Must have strong written and verbal communication skills; must be fluent and literate in English.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must have basic computer skills and be able to utilize Microsoft Office applications (Word, Excel, Outlook, etc.).
  • Must be able to perform the physical job duties of all Housekeeping team members.
  • Must be able to operate all Hotel Housekeeping equipment, including but not limited to vacuum cleaners, floor machines, washer, dryer, carpet extractors, computer, copy machine, mop, broom, and handheld radio.
  • Ability to write reports and business correspondence.
  • Must be well organized and have strong customer service skills.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to write reports and business correspondence.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Ability to work a flexible schedule, including nights, weekends, and holidays, as business needs dictate.
  • Ability to tolerate second-hand smoke, noise, and bright lights.
  • Ability to work at a fast pace in often crowded/noisy environment.
  • Must meet professional appearance standards as prescribed by company policy.
  • Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
  • The employee must be able to lift and/or move up to 50 lbs.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Equal Opportunity Employer

 

 

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