Penn National Gaming, Inc.

Hotel Front Desk Clerk

Location US-LA-Bossier City
Job ID
2020-74754
Casino Property
Margaritaville Resort Casino
Position Type
Regular Full-Time
Category
Hotel Operations/Retail

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Margaritaville Resort Casino Bossier City, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include


  • Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times.

  • Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Must obtain proper authorization.

  • Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping.

  • Handles guest problems or complaints in a courteous and professional manner.

  • Must have strong communication and organizational skills. Ability to take direction.

  • Maintains knowledge of hotel, casino, outlet, and community events.

  • Answers, records, and processes all guest calls, messages, requests, questions, and concerns.

  • Assumes ownership of positively influencing the guest experience.

  • Contacts appropriate individuals or departments as necessary to resolve customer’s requests.

  • Reviews memos and documents pertinent information.

  • Recruits assistance of hotel manager in unique situations.

  • Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).

  • Follows all company policies and procedures.

  • Must maintain a professional and clean appearance.

  • Speaks with others in professional language and can prepare and review written documents completely.

  • Maintains and develops a positive working relationship with fellow team members, management, and executive staff.

  • Assists additional hotel departments as needed.

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or training will be considered.



EDUCATIONAL REQUIREMENTS:



  • High School Diploma or equivalent.


LANGUAGE SKILLS:



  • Fluent English language skills, both verbal and in writing.

  • A second language is not required but is an advantage.


OTHER SKILLS AND ABILITIES:



  • Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations.

  • Good keyboard skills and proven working knowledge of Microsoft Office.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Now that you have read about who we are, here is your opportunity to see what we're about!

 

   

 

Equal Opportunity Employer

 

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