Penn National Gaming, Inc.

Cage Manager

Location US-IN-East Chicago
Job ID
2020-74713
Casino Property
Ameristar Casino Hotel East Chicago
Position Type
Regular Full-Time

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for supervising and managing staff in the Cage/Credit department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
  • Regulates and determines extensions of credit according to established guidelines.
  • Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
  • Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.    
  • Effectively responds to a supervisor’s requests in all areas of guest interaction and guest concerns.
  • Promotes a positive environment for all guests and team members to encourage the return visit of guests and achieve job satisfaction for all team members.
  • Conducts investigations into variances, violations of internal controls, and violations of reporting requirements.
  • Responsible for all operation supply inventory. Ensures team members have the tools needed to do their jobs to maximize efficiently.
  • Responsible for administration of reward and recognition programs to maximize employee engagement.
  • Responsible for securing the integrity of all assets and oversees balancing of all Cage banks.
  • Reviews and approves Cage documentation based on established levels of authorization.
  • Prepares/reviews currency transactions reports.
  • Approves credit line availability.
  • Reviews multiple transactions logs for accuracy.
  • Responds to guest inquiries while monitoring and applying service recovery within authorized levels.
  • Responsibe for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
  • Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.  
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

  • Must be at least 21 years of age.
  • Bachelor’s Degree (B.A./B.S.) or equivalent; or four to eight years of related experience and/or training; or equivalent combination of education and experience.
  • Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.).
  • Must have excellent written and verbal communication skills.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems).
  • Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

 

Equal Opportunity Employer

 

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