Penn National Gaming, Inc.

DIRECTOR OF CASINO OPERATIONS

Location US-IN-East Chicago
Job ID
2020-74698
Casino Property
Ameristar Casino Hotel East Chicago
Position Type
Regular Full-Time
Category
Casino Operations

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for directing the overall operations and staff with Games and Slots.  Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
  • Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
  • Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns/deviations to GM.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals.    
  • Provides direction to Table Games/Slots leadership and oversees all Table Games game protection and overall Slot operations.
  • Answers inquiries pertaining to Casino Operation policies and services, and resolves guests’ complaints while supporting all customer service programs.
  • Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and slot floor mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility. 
  • Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
  • Protects and preserves assets of the company.
  • Responsible for the overall integrity of Slot and Table Games operations.
  • Participates with the Executive Management Team in developing strategic and tactical operating plans to support property objectives.
  • Directs the selection, purchase/lease, placement, and utilization of all gaming devices to ensure achievement of operational and financial objectives.
  • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to GM.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

  • Bachelor's degree (B.A./B.S.) from four-year college or university; or five to ten years of experience in a comparable gaming leadership position; or equivalent combination of education and experience.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Table Games/Slots operating systems.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have extensive knowledge of all Table Games/Slots Operations.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Now that you have read about who we are, here is your opportunity to see what we're about!

 

   

 

Equal Opportunity Employer

 

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