Penn National Gaming, Inc.

RACING SERVICES LEAD

Location US-OH-Dayton
Job ID
2020-74682
Casino Property
Hollywood Gaming at Dayton Raceway

Overview

A career in gaming? At Hollywood Gaming at Dayton Raceway we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for fostering a fun environment.
  • Responsible for being a gracious host to all guests and co-workers.
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events.
  • Operates assigned bank or window according to department and regulatory guidelines.
  • Completes all required shift paperwork according to internal control standards.
  • Counts down bank or window at end of each shift and reconciles to the draw amount.
  • Provides professional, courteous, and sincere service to all guests.
  • Efficiently and accurately processes all pari-mutuel wagers.
  • Efficiently and accurately pays out winners.
  • Can explain the wagering rules and procedures to guests in a pleasant and friendly manner.
  • Presents oneself as a credit to the company and encourages others to do the same.
  • Responsible for providing exceptional ACES Customer Service to all internal and external guests.
  • Assist Manager with all aspects of Mutuels operations including monitoring of simulcast.
  • The ability to manage a budget to meet the business needs.
  • Responsible for team member adherence to departmental policies, operating procedures, directives, and regulations
  • Ensure compliance to company policies and procedures, regulatory requirements or restrictions, and any Union collective bargaining agreement.
  • Ensure the highest level of quality and standards.
  • Assist management to ensure that employee morale is maintained at a high level
  • Actively coordinate with senior facilities and maintenance staff to ensure to meet a high level of standards.
  • Maintain accurate and timely documentation of employee performance and department incidents.
  • Adhere to all Corporate and local policies, procedures, and operating guidelines.
  • Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics
  • This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Dayton Raceway reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
  • Other duties, as needed.

To be successful in this position it will require the following skill set

  • Must have an outgoing, energetic, and enthusiastic attitude.
  • Must enjoy hosting others.
  • Must be comfortable initiating conversations and creating a fun environment with our guests.
  • General cashiering background or prior money handling experience preferred.
  • Excellent customer relations skills.
  • Ability to learn and comply with department, property and regulatory policy and procedure.
  • Knowledge of tote system to place customer bets.
  • Efficiency and accuracy when entering guests wagers and paying out winners.
  • Ability to cooperate and work well with co-workers and other departments.
  • Dependability.
  • Variances within standards according to department variance policy.

Something to leave you with

 

If you’re truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision.  Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an “A” list career portfolio.  You will soon understand why “It’s Good To Be PENN!”

 

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