Penn National Gaming, Inc.

Manager of Slot Performance

Location US-IL-Joliet
Job ID
Casino Property
Hollywood Casino Joliet
Position Type
Regular Full-Time
Casino Operations




Don’t just work. Work Happy.


A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.


Your daily responsibilities include

  • This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
  • Formulates, directs, and participates in the development and implementation of goals and objectives for the Slot department.
  • Analyzes the performance of the electronic gaming devices; investigates problem areas and implements corrective action.
  • Reviews slot machine performance and departmental goals to determine conversion schedules.
  • Successfully manages and motivates team members to accomplish company objectives.
  • Investigates new technology and methods to improve revenue.
  • Researches and recommends vendors for the purchase of new gaming devices.
  • Assists in formulating, developing, and implementing goals and objectives for the Slot Technicians.
  • Develops preventative maintenance schedules, procedures, and policies to ensure maximum operating efficiency.
  • Reviews work orders and outstanding repairs or conversions to determine work priority.
  • Troubleshoots equipment malfunctions and advises Technicians on proper repair methods.
  • Schedules departmental staff for coverage.
  • Oversees the training of new team members and updates all team members on new policies and procedures.
  • Monitors inventory of departmental supplies and requisitions replacements as needed.
  • Conducts testing on electronic gaming devices for win ratios and prepares a report.
  • Supervises the team members engaged in the maintenance and repair of the electronic gaming devices..
  • Recommends changes in the physical layout of electronic gaming devices.
  • Inspects all equipment and areas for which the department is responsible on a regular basis.

To be successful in this position it will require the following skill set

  • Must be at least 21 years of age.
  • Equivalent to two years of college and/or technical trade school, preferably with a thorough knowledge of electronics.
  • Minimum 3 years of experience in Slot Management and Slot Repair preferred.  Experience in Slot Analysis is required. 
  • Should be able to prove a successful track record in employee relations skills.
  • Must understand and speak the English language.



While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch.  The employee must occasionally lift and/or move up to 50 pounds.  The employee requires manual dexterity to operate all necessary equipment.  Specific vision abilities required by this job include close vision and distance, color vision, peripheral vision, depth perception, and ability to adjust focus, with the most common visual functions being those of near vision and depth perception.  Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


Now that you have read about who we are, here is your opportunity to see what we're about!




Equal Opportunity Employer




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