Penn National Gaming, Inc.

Executive Housekeeper

Location US-LA-Lake Charles
Job ID
2020-74627
Casino Property
L'auberge Lake Charles

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At L'Auberge Lake Charles, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

Your daily responsibilities include

GENERAL ACCOUNTABILITIES

The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.

 

  • Creates an atmosphere that induces guests to have L’Auberge Casino Resort as their casino/hotel of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.
  • Hires, trains, motivates, evaluates and manages staff to ensure employees have adequate guidance and resources to achieve established objectives.
  • Establishes, implements and maintains department objectives, standards, guidelines, budget and processes to achieve proper department management.
  • Researches, analyzes and makes determinations regarding new equipment and amenities to ensure purchases are within budget, safety and service objectives.
  • Researches, evaluates and implements programs to promote facilities and profitability in all areas of responsibility.
  • Performs occasional hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system.
  • Assists guests with issues that are beyond the control of supervisors, ensuring guests' satisfaction while operating within established guidelines and policies.
  • Coordinates with and advises department managers regarding purchase, inventory, quality and distribution of uniforms and ensures accurate inventory and maintenance of uniforms.
  • Conducts inspections and makes recommendations for necessary repairs in order to ensure cleanliness and proper operation and maintenance of equipment.

  

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

  • Must be able to review and comprehend all necessary documentation.
  • Ability to communicate effectively with customers, as well as all levels of employees.
  • Operates in a working environment that is subject to varying levels of crowds, noise, vibrations, smoke, hazards and wet/humid conditions.  Proper safety precautions are taken.  Incumbents are at times subjected to hazards such as chemicals.
  • Must be able to use a computer keyboard, calculator, etc.
  • Ability to observe and direct actions of subordinates.

To be successful in this position it will require the following skill set

JOB QUALIFICATIONS

  • These skills and abilities are typically acquired through a minimum of 2 years experience in executive housekeeping, or equivalent experience, and 2 years experience in managing operating expenses and customer service areas.
  • Associate's degree and 4 years related experience or a combination of education and experience. Bachelor's degree and Certification for Executive Housekeeper through the National Housekeepers Association are preferred.
  • Prior experience in preparing and administering budgets, financial reports, and capital expenditures.
  • Demonstrated proficiency in production analysis.
  • Knowledge of hazardous materials disposal regulations required. 
  • Effective communication skills required. 
  • Demonstrated record of high achievement and ability to interact effectively with others is essential.
  • Proven leadership skills.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

 

Equal Opportunity Employer

 

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