Penn National Gaming, Inc.

EVS Supervisor

Location US-IL-Joliet
Job ID
2020-74592
Casino Property
Hollywood Casino Joliet
Position Type
Regular Full-Time

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

 

Your daily responsibilities include

SUMMARY

Perform functions to monitor daily activities, provides training, coaching, and counseling and training of the environmental service personnel in a professional manner in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. Supervises and coordinates the day to day activities of workers engaged in cleaning and maintaining premises. Inspects assigned areas in order to provide feedback to management and team members on the cleanliness and maintenance of those areas against standards. Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team Members.
  • Train Team Members in established methods and procedures and update all cast members on new Policies and Procedures.
  • Responsible to supervise Team Members engaged in work activities of the various Operations’ areas.
  • Create maintenance requests by filling out work orders.
  • Control and account for all housekeeping keys as per standards.
  • Review workflow, staffing levels, and assign work to staff.
  • Conduct/Monitor daily shift meetings with staff to communicate marketing promotions, company news updates and policy/procedure changes
  • Investigate and help resolve guest complaints or concerns in accordance with company and departmental policies and procedures.
  • Delegate emergency and non-emergency calls of housekeeping as needed.
  • Conduct daily performance reviews for all areas through hands on supervision.
  • Monitor attendance and take corrective action as needed.
  • Schedule department staff for proper coverage in all areas according to business needs.
  • Administer frontline reviews.
  • Motivate top performance through positive coaching and administer corrective counseling when necessary.
  • Inventory departmental supplies/uniforms and requisition as needed for all areas.
  • Other duties as assigned.

To be successful in this position it will require the following skill set

EDUCATION and/or EXPERIENCE
Equivalent to a high school diploma with 2–3 years management experience in a guest service environment and a working knowledge of excel, word, and outlook are required. Knowledge of professional housekeeping procedures is required.  This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast members.   Must understand and speak the English language.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Now that you have read about who we are, here is your opportunity to see what we're about!

 

   

 

Equal Opportunity Employer

 

 

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