Penn National Gaming, Inc.


Location US-OH-Dayton
Job ID
Casino Property
Hollywood Gaming at Dayton Raceway
Position Type
Seasonal-Full time
Security/Surveillance/ EMT


Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.

Your daily responsibilities include

  • Responsible for fostering a fun environment
  • Responsible for being a gracious host to all guests and co-workers
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events
  • Provide security on assigned gaming or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer
  • Patrol of parking lots
  • Provide security escorts for all monetary transfers, fills, and credit
  • Oversee customer boarding and disembarking: provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Gaming floor
  • Provide assistance to customers: give directions, call cabs, assist with car trouble, etc
  • Provide special assistance to disabled patrons as necessary
  • Observe hard count crew doing the vlt drop and transports tokens to hard count room
  • Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room
  • Monitor all entry and exit from hard count, soft count, and vault, and maintains logs of these activities
  • Serve as dispatcher
  • Dispatch other officers to various assignments and maintains activity log sheets
  • Watch and record monitors
  • Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure
  • Testify in court on behalf of state gaming boards
  • Occasionally, strenuous physical activity is required
  • Meet department uniform, appearance and grooming requirements
  • Meet attendance guidelines of the job and adhere to regulatory, department and company policies
  • Keep work areas clean and free of safety hazards, debris and litter
  • Perform all job duties in a safe and responsible manner
  • Any reasonable request made by your supervisor or any management personnel

To be successful in this position it will require the following skill set

  • Must have an outgoing, energetic and enthusiastic attitude
  • Must enjoy hosting others
  • Must be comfortable initiating conversations and creating a fun environment with our guests
  • Must be a minimum of 21 years of age
  • High school diploma or G.E.D. Preferably six months related experience and/or training
  • Must possess a VALID driver’s license


Physical efforts to carry out job duties:

  • Standing and walking. This position requires that you stand for sustained periods of time, as well as walking to accomplish tasks and moving to various work areas.
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces

Something to leave you with

If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"


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