Penn National Gaming, Inc.

HOPS HOUSE SERVER

Location US-IN-Lawrenceburg
Job ID
2020-74574
Casino Property
Hollywood Casino Lawrenceburg
Position Type
Regular Part-Time
Category
Food and Beverage

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Lawrenceburg we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Adheres to all departmental and property policies and procedures regarding guest service standards.
  • Greets and welcomes each guest seated in assigned station. 
  • Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.
  • Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). 
  • Suggests items to guests based on expressed guest preferences. 
  • Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.
  • Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
  • Resolves service issues according to established guidelines.
  • Itemizes, totals, and presents check for payment to correct customers. 
  • Assists bus persons, as necessary, in bussing, cleaning, and setting tables. 
  • Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.
  • Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. 
  • Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.
  • Completes assigned side work as directed.
  • Knows and promotes current casino events and programs and can give guests directions to all casino areas.
  • Maintains strict confidentiality in all company matters.

To be successful in this position it will require the following skill set

  • Must be at least 21 years of age.
  • High School Diploma or equivalent; minimum one year of experience as a restaurant server.  Extensive beer knowledge preferable.
  • Must have excellent customer service and interpersonal skills.
  • Must be able to read, write legibly, understand, and speak English.
  • Ability to tolerate second-hand smoke, noise, and bright lights.
  • Ability to work at a fast pace in often crowded/noisy environment.
  • Must meet professional appearance standards as prescribed by company policy.
  • Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
  • Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
  • The employee must be able to lift and/or move up to 50 lbs.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Equal Opportunity Employer

 

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