Penn National Gaming, Inc.

Executive Casino Host

Location US-LA-Baton Rouge
Job ID
2020-74492
Casino Property
L' Auberge Casino & Hotel Baton Rouge
Category
Player Development

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Directly host high-end guests and maintain player development accounts to ensure regular contact with guests in order to build guest loyalty.
  • Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers.
  • Develop player base by promoting mychoice Club to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty.
  • Award customer complimentaries based on gaming action and program guidelines.
  • Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
  • Assist in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction.
  • Contact guests by calling, writing or making personal visits to increase trip frequency.
    Attend off property functions as a representative of the company in order to entertain or assist guests as required.
  • May act as a mentor to casino hosts and provide guidance on player development practices.
  • Oversee and coordinate guest limo and shuttle services to ensure timely guest pick up and drop off schedules.

To be successful in this position it will require the following skill set

  • Must be age 21 or older
  • Must be in possession of and maintain valid state driver’s license
  • Motor vehicle report must be free of careless motor vehicle accidents and moving violations within the last 3 years
  • Ability to obtain and maintain valid gaming license
  • Strong analytical, judgment and decision making skills in order to make knowledgeable decisions regarding complimentaries.
  • Excellent written and oral communication skills
  • Experience with word processing and spreadsheet computer applications
     

These skills and abilities are typically acquired through completion of a high school diploma or equivalent in addition to three years progressive casino, marketing or sales related experience, with one year experience directly related to player development or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Now that you have read about who we are, here is your opportunity to see what we're about!

 

   

 

Equal Opportunity Employer

 

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