Penn National Gaming, Inc.

SECURITY ASSISTANT SHIFT MANAGER

Location US-LA-Harvey
Job ID
2020-74407
Casino Property
Boomtown New Orleans
Position Type
Regular Full-Time
Category
Security/Surveillance/ EMT

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Boomtown Casino and Hotel New Orleans, we you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
  • May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
  • Serves as the Security Manager on duty in the absence of the Security Shift Manager.
  • Enforces internal control policies and procedures, including but not limited to, underage gambling and drinking laws.
  • Maintains safety and inspection reports for the property.
  • Conducts regular Security post inspections.
  • Prepares Security incident reports and maintains Security logs.
  • Responds to guest and team member concerns and complaints and solves their problems with professionalism and compassion.
  • Ensures Security Officers adhere to uniform dress and grooming standards consistent with departmental and company guidelines.
  • Interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies.
  • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

  • High School Diploma or equivalent and three (3) years of Casino Security, Military, or Law Enforcement experience required; or equivalent combination of education and experience.
  • Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Ability to write reports and business correspondence.
  • Must have strong interpersonal, customer service, and organizational skills.
  • Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed.
  • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Must have the ability to remain calm in emergency or stressful situations.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Equal Opportunity Employer

 

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