Penn National Gaming, Inc.

Operations Analyst

Location US-NJ-Cherry Hill
Job ID
Casino Property
Penn Interactive Ventures - NJ


Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia with offices in Las Vegas. As the digital arm to Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S., we are poised for fast-paced growth in the sports betting and online casino space. We are also partnered with some of the most innovative media companies in the world to drive growth in our businesses. As such, PI is looking for a Sports Operations Analyst to be the chameleon of the operations team in quality assurance testing, KPI analytics, assisting with CRM initiatives, and mediation with any third-party partnerships we have in live operations, including regulatory bodies.


PI is committed to cultivating a diverse and stimulating work environment to achieve extraordinary results. We are looking for an individual who enjoys working in a fast-paced, team-oriented environment, likes to be challenged, and values the opportunity to make impacting change! We have a strong culture of teamwork, collaboration, mutual respect, and transparency, and its vital that the Sports Operations Analyst will help steward this culture as we continue to grow.

Your daily responsibilities include

  • Collaborate with internal team members & drive KPIs and targets for response times and customer satisfaction as well as other operational KPIs across the business
  • Anticipate and identify issues that may negatively impact business and develop/implement operations-based solutions
  • Ensure current operation procedures meet current and future business needs
  • Forward thinker who designs for not only current business needs but, plans for scalability and longer-term solutions
  • Daily/Weekly/Monthly reporting on sports operations performance
  • Teamwork oriented- must be a team player willing to help others while also fostering their help in return
  • Must be able to multi-task and juggle multiple priorities while ensuring successful completion of all items
  • Conduct regular competitor analysis and maintain market place awareness within online sports market
  • Formulate business cases to get on Product team’s roadmap for new products & features to enhance customer satisfaction
  • Effective verbal and written communication skills required
  • Perform other duties, as assigned

To be successful in this position it will require the following skill set

  • Experience in digital or e-commerce related field/business
  • Proven ability to succinctly review, report and present any operational discoveries there may be including campaign abuse, customer complaints, anti-fraud, and the performance of sportsbook campaigns and markets
  • Excellent people management skills
  • Ability to meet deadlines and to work under the pressure of short time constraints
  • Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook)
  • Experience with a variety Customer Support tools including Zendesk
  • MUST HAVE: Passion for sports AND/OR sports betting

SUPERVISORY RESPONSIBILITIES                                                     

This job does not have supervisory responsibilities.


Something to leave you with

Penn Interactive (PI) is committed to helping our team members live their best, healthy life. We offer unique and competitive benefits that help our employees, through a private exchange which allows our team members the ability to choose from several coverage levels and insurance carriers (both local and national carriers). Along with medical, prescription, dental, and vision coverage, there are also voluntary plans available to employees. PI also offers our employees office perks such as free catered lunches, snacks, and beverages in the office.


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