Penn National Gaming, Inc.

Player Services Rep - Part-Time!

Location US-ME-Bangor
Job ID
Casino Property
Hollywood Casino Bangor
Position Type
Regular Part-Time
Players Services/Cage




Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino Bangor we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

Your daily responsibilities include

Assists customers and casino team members with any transactions at the Player Services frontline window.


Delivers Outstanding guest service by dealing up ACESAcknowledge the guest with a friendly greeting.  Convey an upbeat and positive attitude.  Engage the guest and anticipate the guest’s needs. Show appreciation for the business and offer a warm farewell. 



Maintains balanced cashier's station.


Process cash transactions for casino customers and team members (Includes cashing TITO and Mutual tickets, personal checks, travelers checks, exchange currency, and processing cash advances,) Sells vouchers and provides results and summaries as requested.


Knowledge of current promotions and events.


Be knowledgeable and comply with Title 31 regulations.


Assist with drop and count teams when assigned.


Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions.


Ensures scheduled simulcast races are on designated monitors in the OTB. Using the designated switching system.


Replenish NRT units.


Casino chip/token redemption


Works the Main Bank and Race Book as assigned.


Answers phone calls with proper phone etiquette.


Complies with state, company, department policies and regulations.           


Assists supervisors and co-workers as needed.


Other duties may be assigned.



Must be licensed by the Maine Gambling Control Board.



The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the team member is regularly required to talk or hear.  The team member frequently is required to stand; walk; and use of hands and fingers, handle, or feel.  The team member is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The team member must occasionally lift and/or move more than 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.



The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

To be successful in this position it will require the following skill set


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to


Must be able to read and write in English and have good verbal communicating skills.



Basic math skills such as adding, subtracting, fractions, decimals, percentages etc.



Ability to define problems, collect data, establish facts, and draw valid conclusions.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.




Equal Opportunity Employer



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