Penn National Gaming, Inc.

  • Hotel Front Desk Agent - Full Time

    Location US-NM-Hobbs
    Posted Date 4 days ago(2/14/2020 5:45 PM)
    Job ID
    Casino Property
    Zia Park Casino
    Position Type
    Regular Full-Time
    Hotel Services
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.


    Your daily responsibilities include


    Direct all operations for Hotel departments by performing the following duties.



    • Ability to deliver exceptional guest service at all times.
    • Communicate with all departments regarding in house VIPs and any special needs.
    • Maintain an up to date working knowledge of all Zia Park amenities as well as any special events.
    • Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
    • Issuing and processing Marquee Rewards players’ cards
    • Maintain house bank and handle all checks and cash according to Zia Park policies and procedures
    • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
    • Be knowledgeable of all emergency procedures and company policies
    • This person must have good communication skills as well as the ability to lift, pull and push a moderate weight.
    • Responsible for taking reservations and accurately inputting into the computer system.
    • Answer inquiries of room rates, outlets and room locations.
    • Interact with Hotel Sales Manager on bookings.
    • Keep up to date with knowledge of phone system.
    • Handle all guests’ special requests in a professional manner.
    • Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.
    • Answers inquiries pertaining to hotel services; registration of guests; shopping, dinning, entertainment, and travel directions
    • Greets, registers, and assign rooms to guest.
    • Stock items in the retail shop
    • Tender items for sale in the retail shop
    • Maintain a neat and clean work station
    • Other duties as assigned by management


    • This position has no supervisory responsibilities

    To be successful in this position it will require the following skill set



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Must be a minimum of 18 years of age. 
    • High School diploma or equivalent
    • Six months related experience and/or training preferred; or equivalent combination of education and experience. 
    • Must be proficient in Microsoft applications (Excel, Access, Word)
    • Must be able to read and write in English and have good verbal communicating skills.
    • Basic math skills such as adding, subtracting, fractions, decimals, percentages etc.
    • Ability to define problems, collect data, establish facts, and draw valid conclusions.



    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
    • The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
    • Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, ability to adjust focus, and peripheral vision.




    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • The noise level in the work environment is usually moderate.
    • While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions.   
    • Exposure to unrestricted second-hand smoke in guest areas.


    Zia Park Casino reserves the right to make changes to this job description whenever necessary.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer




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