Penn National Gaming, Inc.

  • Banquet Captain - Full Time

    Location US-MO-St. Louis
    Posted Date 2 weeks ago(2/13/2020 2:52 PM)
    Job ID
    Casino Property
    Position Type
    Regular Full-Time
    Food and Beverage
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At River City Casino & Hotel, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Adheres to all departmental and property policies and procedures regarding guest service standards.
    • Obtains and reviews Banquet Event Order(s) for banquet food and beverage menu items being served for each event; works with kitchen staff to ensure proper food preparation and timing.
    • Learns names of banquet servers, bartenders, and house persons on team; ensures that team members are knowledgeable regarding policies, procedures, and banquet food and beverage menu items.
    • Ensures that banquet room, including tables, chairs, carpeting, tray jacks, and side stations are clean, fully equipped, and neat; coordinates room set-up with stewards and oversees placement of buffets, risers, head tables, etc.
    • Ensures that the banquet service team has completed all assigned pre-service responsibilities.
    • Checks that special menu items have been prepared (e.g., hors d’ oeuvres, special event cake orders, etc.).
    • Greets event contact, by name, and offers assistance with any guest or special setup needs.
    • Uses seat designation system when event requires more than one entrée selection; ensures that servers use accurate seat designation numbers to serve correct entrée to each guest.
    • Responsible for the supervision and training of Banquet staff and events, in the absence of the Banquet Manager and Banquet Coordinator.
    • Prepares and submits banquet checks and bills in an accurate and timely manner; processes cash and paperwork per established protocols.
    • Works independently; receives a minimum of supervision and guidance on established banquet service procedures.
    • Assists with various administrative tasks including scheduling and tracking attendance, as needed.
    • Performs all other related and compatible duties as assigned.
    • Maintains strict confidentiality in all company matters.

    To be successful in this position it will require the following skill set

    • High School Diploma or equivalent; or two (2) years of Banquet service experience.
    • Previous Food and Beverage experience required.
    • Demonstrated proficiency in English grammar and proper word usage.
    • Must be able to anticipate problems and use sound judgment and tact in handling guests’ confidential matters.
    • Must have the ability to acquire a thorough knowledge of the organization’s policies, procedures, and personnel in order to relieve superiors of specified supervisory and guest services duties.
    • Must have excellent customer service and interpersonal skills.
    • Ability to share or divide attention among several ongoing activities, projects, or assignments.
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
    • Must be able to work flexible hours, including evenings, weekends, holidays, and overtime, as business needs dictate.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.