Penn National Gaming, Inc.

  • Call Center Agent - Part Time

    Location US-LA-Bossier City
    Posted Date 1 week ago(2/11/2020 4:16 PM)
    Job ID
    2020-72803
    Casino Property
    Margaritaville Resort Casino
    Position Type
    Regular Part-Time
    Category
    Customer Service
  • Overview

     

     

    Don’t just work. Work Happy.

     

    A career in gaming? At Margaritaville Resort Casino Bossier City, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

     

    An individual could be successful if they possess the following.

    Your daily responsibilities include


    • Determines call center operational strategies by conducting needs of the department.

    • Maintains and improves call center operations by monitoring system performance.

    • Answers calls and responds to emails.

    • Handles guests’ inquiries both telephonically and by email.

    • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.

    • Enters new customer information into system.

    • Updates existing guest information.

    • Routes calls to appropriate resource.

    • Follows up guests’ calls where necessary.

    • Fulfills requests by clarifying desired information and forwarding requests.

    • Documents all call information according to standard operating procedures.

    • Completes call logs.

    • Produces call reports.

    To be successful in this position it will require the following skill set

    QUALIFICATION REQUIREMENTS:


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or training will be considered.



    • Minimum of 2 years of Call Center experience.


    EDUCATIONAL REQUIREMENTS:



    • High School Diploma or equivalent.


    KEY COMPETENCIES



    • Verbal and written communication skills

    • Listening skills

    • Problem analysis and problem solving

    • Guest service orientation

    • Organizational skills

    • Attention to detail

    • Judgement

    • Adaptability

    • Teamwork

    • Stress tolerance

    • Resilience



    LANGUAGE SKILLS:



    • Fluent English language skills, both verbal and in writing.


    MATHEMATICAL SKILLS:



    • Basic math skills; ability to add, subtract, multiply, and divide.


    OTHER SKILLS AND ABILITIES:



    • Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations.

    • Good keyboard skills and excellent telephone etiquette.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

     

    Now that you have read about who we are, here is your opportunity to see what we're about!

     

       

     

    Equal Opportunity Employer

     

    Apply/Email

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.