Penn National Gaming, Inc.

  • Favorites Server

    Location US-NJ-Clementon
    Posted Date 6 days ago(2/12/2020 9:11 AM)
    Job ID
    2020-72799
    Casino Property
    Favorites at Gloucester Township
    Position Type
    Regular Part-Time
  • Overview

     

     

    Don’t just work. Work Happy.

     

    A career in gaming? At Favorites at Gloucester Township we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

     

    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Greet and verbally acknowledge each guest promptly.
    • Guide of guest's dining experience / ambassador of good will.
    • Prepare restaurant and table for service.
    • Manages assigned section(s) and provides superb service following the service standards.
    • Show enthusiasm towards guest and product.
    • Helps fellow servers; maintains a team mentality.
    • Accurate computer input of orders and delivery of food and beverages
    • Reconcile checks, thank guest and invite them back.
    • Clear and reset tables.
    • Maintain awareness of guest alcohol intake.
    • Stock side stations throughout the shift; Perform opening/closing side work.
    • Answer general questions about racing information available at facility

    Essential Duties Relative to Performance Review:

    • Provide professional representation at internal and external meetings and events
    • Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics
    • Ensure interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program
    • Adhere to all Corporate and local policies, procedures, and operating guidelines

    The person in this role has no supervisory responsibilities; however, in the absence of a supervisor, they may be asked to:

    • Answer routine questions from co-workers
    • Lead completion of daily tasks within the department or work unit
    • Interact with others when necessary to achieve desired outcomes

    To be successful in this position it will require the following skill set

    • High School Diploma/GED; Will provide training for this position
    • Must have the ability to respond to common inquiries or complaints from guests
    • Must have the ability to perform basic math skills
    • Must have the ability to solve practical problems and deal with a variety of situations
    • Basic computer knowledge; POS Systems

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. 

    • Walking 75% of the time
    • Standing 10% of the time
    • Lift/moving a maximum of 40 lbs
    • Bending and lifting 15% of the time

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

     

    Now that you have read about who we are, here is your opportunity to see what we're about!

     

       

     

    Equal Opportunity Employer

     

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