Penn National Gaming, Inc.

  • Housekeeping Assistant Shift Manager

    Location US-IL-Joliet
    Posted Date 7 days ago(2/11/2020 4:24 PM)
    Job ID
    Casino Property
    Hollywood Casino Joliet
    Position Type
    Regular Full-Time
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.


    Your daily responsibilities include

    • Supervises and coordinates the day to day activities of workers engaged in cleaning and maintaining premises.
    • Inspects assigned areas in order to provide feedback to management and team members on the cleanliness and maintenance of those areas against standards.
    • Provides training, coaching, and counseling to Housekeeping team members in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.
    • This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.  
    • Creates maintenance requests by filling out work orders.
    • Controls and accounts for all Housekeeping keys as per standards.
    • Reviews workflow and staffing levels, and assigns work to staff.
    • Conducts/Monitors daily shift meetings with staff to communicate marketing promotions, company news updates, and policy/procedure changes.
    • Investigates and helps resolve guest complaints or concerns in accordance with company and departmental policies and procedures.
    • Delegates emergency and non-emergency calls for Housekeeping as needed.
    • Conducts daily performance reviews for all areas through hands-on supervision.
    • Monitors attendance and takes corrective action as needed.
    • Schedules department staff for proper coverage in all areas according to business needs.
    • Trains or retrains team members.
    • Administers frontline reviews.
    • Motivates top performance through positive coaching and administers corrective counseling when necessary.
    • Inventories departmental supplies/uniforms and requisitions as needed for all areas.
    • Other duties as assigned.

    To be successful in this position it will require the following skill set

    • High School Diploma or GED equivalent with 2–3 years of management experience in a guest service environment; or equivalent combination of education and experience.
    • Knowledge of professional Housekeeping procedures is preferred. 
    • Basic computer skills and working knowledge of Microsoft Office applications (Word, Excel, Outlook) required.
    • Must understand and speak the English language.



    While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch.  The employee must occasionally lift and/or move up to 50 pounds.  The employee requires manual dexterity to operate all necessary equipment.  Specific vision abilities required by this job include close vision and distance.  Must be able to push and pull carts and equipment weighing up to 250 lbs., occasionally.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer




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