Penn National Gaming, Inc.

  • Surveillance Agent Full-Time

    Location US-OH-Dayton
    Posted Date 6 days ago(2/13/2020 5:02 PM)
    Job ID
    Casino Property
    Hollywood Gaming at Dayton Raceway
    Position Type
    Regular Full-Time
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Gaming at Dayton Raceway we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Responsible for fostering a fun environment
    • Responsible for being a gracious host to all guests and co-workers
    • Responsible for promoting a positive influence in the community and participating in company-sponsored events
    • When assigned to surveillance monitoring room, "patrols" the facility through the pan, tilt and zoom cameras and records all pertinent activity on the digital video recording systems. Logs and marks recordings and files them in one of several repositories depending on the activity depicted
    • Must learn all table games offered at property and be trained in cheating methods and card counting in order to be able to recognize that activity when it is occurring
    • Must learn policies, procedures, Internal Controls and State Regulations for all gaming and cash handling positions in order to recognize and respond to any deviations by employees
    • Similarly, "patrols" the gaming floor, the Cashier's Cages, Main Bank and Count Rooms via CCTV cameras
    • Conduct covert floor surveillance as assigned by supervision
    • Coordinates with the Surveillance supervisor to record the questionable activity for review and possible use as evidence in court
    • Prepares daily logs of all pertinent activity
    • Works closely with the Guest Safety Department in crime prevention activities
    • Assists in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, Cage and Count Room areas
    • Adheres to all Departmental and Human Resources Policy and Procedures
    • All personnel must be able to work any shift assignment with proper notice. Though shifts are generally stable, other shift assignments may occur to better meet the needs of the department or the property
    • Other duties as assigned

    To be successful in this position it will require the following skill set

    • Must have an outgoing, energetic and enthusiastic attitude
    • Must enjoy hosting others
    • Must be comfortable initiating conversations and creating a fun environment with our guests
    • Must be a minimum of 21 years of age
    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Working knowledge of surveillance equipment and digital recording systems is a plus. Prior gaming surveillance experience or retail loss prevention is preferred
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Must have good handwriting
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
    • Ability to deal with problems involving several concrete variables in standardized situations
    • Must be able to qualify for licenses and permits required by federal, state and local regulations
    • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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