Penn National Gaming, Inc.

  • Compliance Manager

    Location US-PA-Philadelphia | US-PA-Conshohocken
    Posted Date 2 weeks ago(2/4/2020 10:51 AM)
    Job ID
    Casino Property
    Penn Interactive Ventures - Philadelphia
  • Overview

    Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia with offices in Las Vegas, NV and Conshohocken, PA. As the digital arm to Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S., we are poised for fast-paced growth in the sports betting and online casino space. We are also partnered with Barstool Sports to drive growth in our businesses. You will be the point person responsible for ensuring timely completion of license applications for sports wagering and interactive gaming on behalf of Penn Interactive in multiple states.  You will be responsible for managing, tracking, and developing a licensing matrix on behalf of Penn Interactive. 

    Your daily responsibilities include

    The following and other duties may be assigned as necessary:

    • Completing any sports wagering or interactive gaming applications on behalf of Penn Interactive or any subsidiary and collaborating with all necessary departments and vendors to complete in a timely fashion.
    • Managing new application due dates.
    • Creating and maintaining a log and schedule of all completed license applications, creating a system for tracking renewal dates.
    • Responsible for providing responses to any regulatory agency regarding any supplemental requests following the submission of a license application.
    • Responsible for tracking regulatory record keeping requirements, regulatory reporting requirements.
    • Supervises and manages staff in the Compliance department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
    • Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.
    • Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
    • Responsible for assisting in the training, implementation, and enforcement of the property SAR/Title 31 and Responsible Gaming compliance programs.
    • Ensures compliance with reporting commitments required by the Corporate office and regulatory agencies.
    • Serve as liaison to any regulatory agency to ensure timely responses to incident reports; review and prepare draft responses to compliance-related issues raised.
    • Provides training to new and existing staff as needed.
    • Work with company management, regulatory agencies, to ensure that significant changes to the company’s operating environment are completed in accordance to multiple state-wide regulations.
    • Maintains organized set of detailed records and files to document transactions.
    • Works closely with department managers to ensure they have a thorough understanding of gaming regulations and general procedures.
    • Compiles reports for regulatory agency and submits necessary paperwork on behalf of the Penn Interactive, as needed.
    • Keeps property updated with latest gaming rules and regulation requirements. Ensures property is in compliance at all times.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    
    • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to the Director of Compliance.
    • Maintains strict confidentiality in all departmental and company matters.
    • Work with various team members to create operational tasks determined by policies and procedures relating to Compliance.
    • Perform other duties, as assigned.

    To be successful in this position it will require the following skill set

    • Bachelor's degree (B.A./B.S.) in Business or related field from four-year college or university; two or more years’ experience in compliance or governmental affairs; or equivalent combination of education and experience. Casino experience preferred, but not required.
    • Must have excellent organization and communication skills.
    • Must possess excellent oral and written communication skills.
    • Ability to understand and adhere to any regulatory standards and changes.
    • Ability to analyze and document necessary business processes.
    • Ability to make effective decisions under pressure.
    • Ability to think analytically and be a problem solver.
    • Ability to understand regulatory requirements for licensing, operations and products.
    • Ability to apply responsibilities to everyday business situations with minimal direction; prioritizes effectively.
    • Ability to manage time efficiently. Effectively communicate with excellent execution to ensure the achievement of personal and company objectives.
    • Results oriented, goal oriented and self-motivated.
    • Collaborate within a team across departments by supporting the organization’s needs through cross-functional relationships (i.e. Payments, Customer Service).
    • Experience in gathering and understanding requirements and the ability to negotiate the “Right Solution” for the business while meeting all regulatory expectations.
    • Experience working with development teams to plan and deliver solutions on time to outside parties such as Banks, Regulators and Gaming Certification Service Providers.
    • Must be detail-oriented.
    • Must be able to meet deadlines and to work under the pressure of short time constraints.
    • Must be able to develop and maintain cordial and professional relationships with all levels of the business.


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