Penn National Gaming, Inc.

  • Sports Book Manager

    Location US-CO-Black Hawk
    Posted Date 3 weeks ago(2/6/2020 6:56 AM)
    Job ID
    Casino Property
    Position Type
    Regular Full-Time
    Casino Operations
  • Overview

    Don’t just work. Work Happy.


    A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Responsible for supervising and managing team members in the Sports Book department.
    • Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
    • Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
    • Manage all financial operating expenses including, but not limited to, budget, P&L, controllables, and cost of goods, including reporting any concerns.
    • Enthusiastically supports, actively promotes, and demonstrates superior service in accordance with department and company standards and programs. 
    • Ensures service standards are followed by all team members and addresses issues as they arise. 
    • Responsible for the overall achievement of department service goals.    
    • Responds to guest inquiries while monitoring and applying service recovery within authorized levels.
    • Effectively respond to requests in all areas of guest interaction and guest concerns.
    • Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members.
    • Ensures team members have the tools needed to do their jobs to maximize efficiently
    • Partner with other property department to ensure overall success, including but not limited to F&B, Marking, Finance, etc.
    • Work with Database Manager to update guest information in the player tracking system including but not limited to Disassociated Persons information, Excluded Guest information, addresses, email address, telephone numbers and personal preferences.
    • Work with Casino Marketing Manager to identify guests for development based on their play history and/or tier achievement in the MyChoice program.
    • Create, develop and execute casino promotions and special events by working with the Casino Marketing Department.
    • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to VP of Ops and Director of Compliance.
    • Ensure team members attendant and complete ongoing training initiatives. Follow up with team member to ensure understanding.
    • Ensures all staff are trained and follow CTR and SAR procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.  
    • Maintain the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support.
    • Interact with Guests and Team Members by maintaining a visible presence in Guest areas during peak business periods.
    • Maintains strict confidentiality in all departmental and company matters.

    To be successful in this position it will require the following skill set

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

    • Bachelor’s Degree (B.A/B.S.) or equivalent; or four to eight years service related experience and/or training; or equivalent combination of education and experience.
    • Must have be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
    • Must have excellent verbal and written communication skills.
    • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
    • Ability to write reports, business correspondence, and procedure manuals.
    • Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Must have the ability to interact with guests, team and peers to resolve problems and conflicts in a diplomatic and tactful manner.


    The Team Member supervises Associate Managers, Restaurant Team Members, Lead Sports Book Representatives and Sports Book Representatives.

    • Responsible for team development and training programs.
    • Responsible for rewards and recognition program to maximize employee engagement.
    • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
    • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
    • Manages work procedures and expedites workflow.
    • Provides recommendation for Team Member performance (disciplining, coaching, and counseling).


    Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.



    Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.



    • Obtain and maintain a Colorado Support License.
    • Must successfully complete and maintain all compliance training.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.


    The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.



    The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!


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