Penn National Gaming, Inc.

  • Information Technology Technician

    Location US-OH-Columbus
    Posted Date 2 weeks ago(2/3/2020 3:40 PM)
    Job ID
    Casino Property
    Hollywood Casino at Columbus
    Position Type
    Regular Full-Time
    Information Technology
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Casino at Columbus we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Responsible for fostering a fun environment
    • Responsible for being a gracious host to all guests and co-workers
    • Responsible for promoting a positive influence in the community and participating in company-sponsored events
    • Receive, record, resolve and follow up on end-user problems or system malfunctions with desktop and portable computers and peripheral equipment and application software
    • Maintain records of problem reports, resolution and follow-up in the IT helpdesk software application
    • Install, configure, repair, upgrade, and maintain desktop and portable computer hardware, software, and peripheral equipment
    • Work with other IT staff in first-level or second-level support of other IT assets and resources, including wide-ranging general IT support issues
    • Plan, document, implement and maintain preventative maintenance procedures and practices to ensure maximum availability and optimal performance of computers and other hardware
    • Maintain records of software licensing and hardware maintenance contracts / agreements
    • Maintain records of inventories of computer hardware, software, media and documentation
    • Order, issue, and manage supplies of IT consumables and operating supplies
    • Provide inventory reports to the Accounting Department for the issuance of consumables and operating supplies to end-user departments
    • Work with other IT staff, as assigned by the IT Manager, to plan, document, implement and maintain the Disaster Recovery Plan, including routine testing/practice of DR Plan procedures
    • Work with other IT staff, as assigned by the IT Manager, to perform system security procedures and practices to safeguard the Company’s vital data against unauthorized access, tampering, or destruction
    • Work with other IT staff, as assigned by the IT Manager, to perform system data backup procedures and practices including monitoring backup jobs, rotating tapes, offsite storage, and testing of backup media
    • Work with other IT staff, as assigned by the IT Manager, to maintain application and operating system configurations and user accounts and privileges
    • Work with other IT staff to monitor system and application performance
    • Recommend and implement performance tuning (optimization) strategies
    • Recommend upgrades or purchases/acquisitions that will improve system performance, user productivity, or customer satisfaction and/or reduce costs
    • Analyze and recommend creation or changes to department procedures or policies to demonstrate and ensure compliance with all applicable laws, regulations, and standards including Sarbanes-Oxley Act, gaming laws/ gambling control board regulations, Internal Control documents and IT industry-standard “Best Practices.”
    • Stay informed on new technologies with a view towards integrating them into the company’s IT strategies.
    • Demonstrate expertise in a variety of IT concepts, practices and procedures
    • Plan and accomplish goals relying on extensive experience and best judgment
    • May provide consultation on complex projects and is considered to be a top-level contributor / specialist
    • Other duties may be assigned

    To be successful in this position it will require the following skill set

    • Must have an outgoing, energetic and enthusiastic attitude
    • Must enjoy hosting others
    • Must be comfortable initiating conversations and creating a fun environment with our guests
    • Must be a minimum of 21 years of age
    • High school diploma or equivalent; Technical degree in computer sciences is preferred
    • Must be proficient in Microsoft applications (Excel, Access, Word)
    • Three years of work related experience in desktop computer support in a large network environment
    • Relevant technical certifications (such as A-Plus) or documented vendor training is preferred
    • Additional demonstrable knowledge or experience in other IT related areas is preferred, such as IBM iSeries/AS400 operations; Microsoft Exchange Server; Symantec Backup Exec; Microsoft SQL Server; Cisco LAN/WAN administration; and converged voice/data networks (VOIP)
    • Strong customer service and interpersonal skills are required.
    • Must be a highly motivated self starter who is eager to contribute to overall departmental and company success.
    • Must be willing to share night-and-weekend on-call duty as part of the IT department team
    • Ability to define problems, collects data, establish facts, and draw valid conclusions.
    • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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