Penn National Gaming, Inc.

  • Head of Risk and Payments

    Location US-NJ-Cherry Hill
    Posted Date 3 weeks ago(1/28/2020 1:14 PM)
    Job ID
    Casino Property
    Penn Interactive Ventures - NJ
    Position Type
    Regular Full-Time
  • Overview

    Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia with offices in Las Vegas. As the digital arm to Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S., we are poised for fast-paced growth in the sports betting and online casino space. We are also partnered with some of the most innovative media companies in the world to drive growth in our businesses. As such, PI is looking for a Head of Risk and Payments to protect and police PI’s real money online sportsbook player integrity and assets.


    You’ll lead the Risk and Payments team, and work to guard against fraud by largely designing and implementing innovative and proactive anti-money-laundering standards as well as effective and efficient player payment processing standards.  We have grand visions and intend to execute fast while staying true to our product standards and core values.  Ideally, you’ve had experience growing and leading a team, and protecting assets for digital-first businesses in the $100M+ annual revenue range while not forgetting what being resourceful and scrappy means.  That said, you also know when and how to scale big when the situation is right.


    PI is committed to cultivating a diverse and stimulating work environment to achieve extraordinary results. We are looking for an individual who enjoys working in a fast-paced, team-oriented environment, likes to be challenged, and values the opportunity to make impacting change! We have a strong culture of teamwork, collaboration, mutual respect, and transparency, and its vital that the Head of Risk and Payments will help steward this culture as we continue to grow.

    Your daily responsibilities include

    • Operational responsibility of anti-fraud initiatives, payment service provider (PsP) relationship management, player payment processing protocol, case history review and submission of suspicious activity report(s) (SAR), creation and management of policies related to payment document verification and Know Your Customer Protocol (KYC)
    • Build, manage, and scale the Risk and Payments team (you will be employee #1 in the Risk and Payment organization)
    • Immediate ability to efficiently and effectively communicate best in practice key performance indicators in risk and payments
    • Closely work with and contribute to the Customer Support teams to enhance player experience from log-in to log-out, particularly as it relates to quick payment processing turnaround times
    • Develop and enhance KPIs for managing and assessing the success of Risk/Fraud and payment processing
    • Work closely with data science, analytics, and engineering teams to build and monitor tools and dashboards to track and optimize payment methods, protect for responsible gaming and police database for fraud-related behavior including multiple accounting, identity theft, and unauthorized access.
    • Utilize customer support platform in conjunction with PI’s Player Account Management (PAM) system, to manage and assess anti-fraud and payment effectiveness
    • Identify, prioritize and execute initiatives to proactively spot unusual behavior and be a champion a team that prides itself on ‘observing and reporting’
    • Execute in an intense, fast-paced, and highly iterative environment

    To be successful in this position it will require the following skill set

    • Bachelor’s degree (B.S./B.A.) in Business Administration, Accounting/Finance, or related field
    • 8+years in an e-commerce or banking risk and fraud leadership role or equivalent combination of education, training and experience
    • Proficient in digital payments and best practices
    • Demonstrated leadership experience in regulated online gaming or e-commerce
    • Proven ability to develop and execute anti-fraud and payment processing standards and policies
    • Excellent people management skills
    • Ability to meet deadlines and to work under the pressure of short time constraints
    • Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook)
    • Advanced experience with customer support tools which may include ZenDesk
    • Experience with a variety of fraud management tools is preferred
    • Must have comprehensive knowledge of risk and fraud processes (included but limited to proactivity in responsible gaming, geo-fencing, proof of payment method ownership, minimal gaming standards, spoofing, usage of proxies, etc.).
    • MUST HAVE: Passion for sports AND/OR sports betting


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