Penn National Gaming, Inc.

  • COCKTAIL SERVER FT

    Location US-IN-Lawrenceburg
    Posted Date 3 weeks ago(1/28/2020 8:44 AM)
    Job ID
    2020-72265
    Casino Property
    Hollywood Casino Lawrenceburg
    Position Type
    Regular Full-Time
  • Overview

     

     

    Don’t just work. Work Happy.

     

    A career in gaming? At Hollywood Casino Lawrenceburg we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

     

    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Adheres to all departmental and property policies and procedures regarding guest service standards.
    • Provides prompt, courteous beverage refreshment service to casino guests.
    • Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks.
    • Keeps informed of continually changing promotional beverages, events, and services.
    • Maintains integrity of all financial controls and responsibilities.
    • Interacts with guests and co-workers in a helpful, positive, professional, and friendly manner.
    • Resolves service issues according to established guidelines.
    • Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor.
    • Takes orders and serves drinks to customers. Ensures hot beverages are hot and frozen beverages are frozen.
    • Cleans and maintains station: empties ashtrays, removes trash, wipes tables, removes empty glasses, pushes in chairs, etc.  Constantly pre-busses stations.
    • Breaks bartenders when necessary.
    • Knows all drink prices.
    • Completes end of shift checkout and paperwork according to preset standards.
    • Verifies guest is of legal drinking age when unsure.
    • Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
    • Performs duties in a safe manner; reports any potential safety hazards to management staff.
    • Performs all other related and compatible duties as assigned.
    • Maintains strict confidentiality in all company matters.

    To be successful in this position it will require the following skill set

    • Must be 21 years of age
    • High School Diploma or equivalent preferred.
    • Previous Beverage experience required; one (1) year of cocktail server experience in a fast-paced environment preferred.
    • Cash handling experience required.
    • Must have excellent customer service and interpersonal skills.
    • Must have strong written and verbal communication skills; must be fluent and literate in English.
    • Ability to maintain a high level of confidentiality and professionalism.
    • Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds.
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
    • Ability to tolerate second-hand smoke, noise, and bright lights.
    • Ability to work at a fast pace in often crowded/noisy environment.
    • Must meet professional appearance standards as prescribed by company policy.
    • Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

     

    Now that you have read about who we are, here is your opportunity to see what we're about!

     

       

     

    Equal Opportunity Employer

     

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