Penn National Gaming, Inc.

  • Executive Housekeeper

    Location US-LA-Bossier City
    Posted Date 3 weeks ago(1/30/2020 9:13 AM)
    Job ID
    Casino Property
    Boomtown Bossier City
    Position Type
    Regular Full-Time
    Hotel Services
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Boomtown Casino Hotel Bossier City, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Achieves desired results through established methods, procedures, and guidelines to maintain designated standards and high-quality service. Monitors results through inspection, evaluation, and analysis; makes changes if necessary, to achieve goal.

    • Responsible for supervising all Housekeeping staff and the overall daily management of a designated shift. 

    • Inspects and evaluates physical condition of establishment and implements corrective action for any deficient areas.

    • Coordinates and administers all Housekeeping programs and projects.

    • Ensures cleanliness standards meet established guidelines in all Hotel areas for which Housekeeping is responsible; ensures inspection program is followed.

    • Responsible for maintenance of cost control methods and procedures by monitoring consistent pars and inventory of supplies.

    • Responsible for the development, implementation, and management of operational goals and monitors achievements of performance and profit objectives.

    • Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.

    • Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.

    • Approves all reasonable guest requests and follows up on guest complaints to ensure standards are met.

    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals.

    • Maintains established quality assurance procedures to ensure acceptable health department and customer service standards in Housekeeping department.

    • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.

    • Performs all other related and compatible duties as assigned.

    • Maintains strict confidentiality in all departmental and company matters.

    To be successful in this position it will require the following skill set

    • High School Diploma or equivalent required; Associate degree with emphasis in Management, Business, Finance, or related field preferred; four (4) years of Housekeeping or related experience; or equivalent combination of education and experience. Prior gaming experience preferred. Minimum two (2) years of supervisory experience required.

    • Must have excellent written and verbal communication skills; must be fluent and literate in English.

    • Ability to maintain a high level of confidentiality and professionalism.

    • Must be proficient in Microsoft Office applications (Excel, Word, and Outlook).

    • Must be familiar with the operation of all Hotel Housekeeping equipment, including but not limited to vacuum cleaners, floor machines, washer, dryer, carpet extractors, computer, copy machine, mop, broom, and handheld radio.

    • Ability to write reports, business correspondence, and procedure manuals.

    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

    • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

    • Ability to work all shifts including nights, weekends, and holidays as business needs dictate.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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