Penn National Gaming, Inc.

  • Slot Floorperson - Part Time

    Location US-IN-Lawrenceburg
    Posted Date 3 weeks ago(1/27/2020 10:08 AM)
    Job ID
    Casino Property
    Hollywood Casino Lawrenceburg
    Position Type
    Regular Part-Time
    Casino Operations
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Casino Lawrenceburg we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Adheres to all departmental and property policies and procedures regarding guest service standards.
    • Closely monitors customer needs by visibly circulating the gaming floor and interacting with patrons.
    • Provides cash handling service to casino patrons.
    • Pays and verifies jackpots on slot machines according to established procedures.
    • Promotes the Players Club card program; understands current card benefits and information and presents program to customers.
    • Communicates all customer service issues to key personnel.
    • Responsible for assigned casino funds and proper handling of funds exchanges.
    • Performs customer booth transactions.
    • Assists in training new personnel as needed.
    • Effectively responds to manager’s requests in all areas of customer interaction and customer concerns.
    • Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved.
    • Assists patrons with general questions concerning the casino.
    • Handles jackpots; initiates paper fills/reserve paper fills; corrects minor slot machine malfunctions and performs light maintenance; performs reserve paper replenishments; performs main change bank duties; announces jackpots; accurately distributes change from secured wallet; responds to change lights, all in accordance with Indiana Gaming Commission rules and regulations.
    • Maintains cleanliness of work areas including keeping chairs pushed in, emptying ashtrays, disposing of cups, vacuuming or wiping out coin trays, and any other light cleaning responsibilities to promote a positive player environment.
    • Accurately enters all customer information into the CDS and IGT systems.
    • Performs duties in a safe manner; reports any potential safety hazards to management staff.
    • Performs all other related and compatible duties as assigned.
    • Maintains strict confidentiality in all company matters.

    To be successful in this position it will require the following skill set

    • High School Diploma or equivalent preferred.
    • Must have excellent customer service and interpersonal skills.
    • Must have strong written and verbal communication skills; must be fluent and literate in English.
    • Ability to maintain a high level of confidentiality and professionalism.
    • Basic math and cash handling skills required, including the ability to count money and make change.
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
    • Must have the ability to work any shift or hours as needed.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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