Penn National Gaming, Inc.

  • Surveillance Agent- Full Time

    Location US-IL-Aurora
    Posted Date 3 weeks ago(1/31/2020 10:43 AM)
    Job ID
    Casino Property
    Hollywood Casino Aurora
    Position Type
    Regular Full-Time
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Casino Aurora we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.
    • Monitors casino guests, team members, and vendors throughout the property.
    • Utilizes computer-based software, such as Microsoft Word and Excel, to generate documents.
    • Observes and records Table Games and Electronic Gaming Devices to ensure integrity on the games.
    • Observes and records Count Room activities and assets until all are accurately and properly accounted for.
    • Observes and records Cage areas for proper redemption and payout.
    • Reviews and reports recorded incidents to the requestor.
    • Reports violations of company policy, procedure, or internal controls that relate to casino gaming or company assets.
    • Receives testing on a quarterly basis.
    • Reaches and maintains specific performance goals at one year.
    • Takes photographs for purpose of proper documentation of incidents and events.
    • Reports illegal or unusual activities to appropriate members of management.
    • Attends departmental and company meetings as required.

    To be successful in this position it will require the following skill set

    • High School Diploma/GED or equivalent work experience related to the nature of the position.
    • Ability to read, comprehend, and interpret written and/or oral instructions.
    • Ability to communicate with internal and/or external guests.
    • Ability to perform basic mathematical operations such as addition, subtraction, multiplication, and division.
    • Ability to calculate figures and amounts such as discounts, interest, and commissions, and apply to practical situations using fractions, percentages, measurements, proportions, and problem-solving.
    • Ability to read, write, comprehend, and speak English.
    • Ability to understand and perform duties in accordance with:
      • Hollywood Casino Aurora Core Values
      • Departmental, property, and company policies and standards
      • Illinois Gaming Board requirements
      • Sarbanes-Oxley
      • Internal Controls

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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