Penn National Gaming, Inc.

  • Room Service Server

    Location US-LA-Lake Charles
    Posted Date 3 days ago(2/17/2020 12:43 PM)
    Job ID
    Casino Property
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At L'Auberge Lake Charles, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.


    The Room Service Server is responsible for providing superior service to both the internal and external customer.  The Room Service Server is also responsible for providing room service to customers as requested.

    Your daily responsibilities include

    (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)



    1. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
    2. Performs daily activities of all Room Service requests assigned shift in a prompt, courteous and efficient manner..
    3. Handles/reports special guest inquiries and complaints received in Room Service.
    4. Maintains all Food & Beverage Department par stock levels.
    5. Maintains department standards in relationship to service, product quality and delivery time.
    6. Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.

    To be successful in this position it will require the following skill set

    Ability to stand and walk for an eight-hour shift.
    Ability to carry trays and hot boxes short distances.
    Ability to effectively communicate with staff and customers.
    Ability to efficiently move around work area, read and prepare special orders, take and recite orders by phone, etc.
    This position operates in a working environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon customer volume.


    Effective written and communications skills essential as majority of work time is spent interacting with hotel guests and directing staff.
    Knowledge of Room Service functions helpful.
    Must be able to speak English.
    Basic mathematical skills preferred.
    Computer knowledge and money handling experience helpful.
    Supervisory experience preferred.

    These skills and abilities are typically acquired through a minimum of one-year experience in a Room Service environment.


    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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