Penn National Gaming, Inc.

  • Casino Host

    Location US-KS-Kansas City
    Posted Date 1 month ago(1/16/2020 9:34 AM)
    Job ID
    2020-71790
    Casino Property
    Hollywood Casino at Kansas Speedway
    Position Type
    Regular Full-Time
    Category
    Marketing
  • Overview

     

     

    Don’t just work. Work Happy.

     

    A career in gaming? At Hollywood Casino at Kansas Speedway we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

     

    An individual could be successful if they possess the following.

    Your daily responsibilities include

    Hollywood Casino at Kansas Speedway is currently looking for a Casino Host to join the team. 

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.
    • Get acquainted with known and new players and develop new prospects. 
    • Accompany guests at meals and other activities or events, give tours of facility, and make dinner or hotel reservations. 
    • Properly administer and account for comps using sound discretion for the purpose of increasing gaming and generating revenue. 
    • Plan, administer and host special events including pre-planning, organizing, setting up, ordering supplies, and other related activities using sound discretion in appropriate use of funding available for hosted activities for the purpose of increasing gaming and generating revenue.
    • Be present at all outlets especially the Casino floor or areas where guests are present in a quantity of time sufficient to provide quality service.
    • Analyze data as needed for determination of “high end” players.
    • Be available to provide various guest services such as comp of meals, taking phone reservations, and arranging for accommodations.
    • Maintain relationships with valued guests through professional, telephone, email, direct mail and in person.
    • Review and manage dormant accounts.  Compile data reports as needed to efficiently administer host activities.  Make sound decisions regarding what segment of players should be included in hosted activities for the purpose of increasing gaming and generating revenue.
    • Maintain the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. 
    • Address and manage complaints, grievances or concerns from team members and patrons and support quality customer service.
    • Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
    • Protect and preserve assets of the company.
    • Must adhere to regulatory, department and company policies.
    • Perform all job duties in a safe and responsible manner.
    • Perform other job related and compatible duties as assigned.

     

    To be successful in this position it will require the following skill set

    QUALIFICATION REQUIREMENTS  

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

     

    • Associate's degree from two-year college or technical school; or equivalent combination of education and experience
    • Minimum of one year related experience and/or training in sales or casino business including table games and slots
    • Casino operations experience is a plus
    • Ability to prepare, read and interpret documents
    • Ability to write reports and correspondence
    • Ability to speak and communicate effectively with individuals and before groups of people
    • Must be proficient in Microsoft application
    • Ability to prepare, read and interpret documents
    • Ability to write reports and correspondence
    • Ability to speak and communicate effectively with individuals and before groups of people

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

     

    Now that you have read about who we are, here is your opportunity to see what we're about!

     

       

     

    Equal Opportunity Employer

     

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