Penn National Gaming, Inc.

  • Player Services Cashier - Full Time

    Location US-OH-Columbus
    Posted Date 1 month ago(1/14/2020 10:24 AM)
    Job ID
    Casino Property
    Hollywood Casino at Columbus
    Position Type
    Regular Full-Time
  • Overview

    Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.

    Your daily responsibilities include

    • Ensure interactions with internal and external guests while following the guidelines of the Red Carpet Customer Service Program
    • Maintains a balanced cashier's till
    • Process cash transactions for casino customers and employees, including, but not limited to: cashing TITO tickets, personal checks, travelers cheques, processing currency exchanges, cash advances and other cash equivalents
    • Comply with Title 31 regulations
    • Enroll guests into Players Club, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions to aid with exceptional guest experience
    • Coordinates with Main Bank as needed
    • Complies with state, company, department policies and regulations
    • Report suspicious behavior, flagged patrons and possible intoxicated guests to a member of management
    • Assist with training new team members
    • Properly verify guests during transactions and interactons to prevent underage guests and improper identification
    • Adhere to responsible gaming guidelines
    • Process Markers, Front Money, and Safekeeping transactions

    To be successful in this position it will require the following skill set

    • Must have an outgoing, energetic and enthusiastic attitude
    • Must be comfortable initiating conversations creating a fun environment with our guests
    • High school diploma or equivalent
    • A minimum of 21 years of age
    • A minimum of one year of cashiering and experience and/or money handling experience.
    • Ability to promptly and accurately follow instructions given by Supervisor or Manager
    • Must qualify for licensing by Ohio Gaming Commission
    • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

    Something to leave you with

    If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"


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