Penn National Gaming, Inc.

  • Guest Service/Security Officer (Full Time)

    Location US-IL-Joliet
    Posted Date 6 days ago(2/12/2020 10:46 AM)
    Job ID
    Casino Property
    Hollywood Casino Joliet
    Position Type
    Regular Full-Time
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.


    Your daily responsibilities include

    • Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules.  Takes necessary steps to ensure the safety and security of operations. 
    • Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures. 
    • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. 
    • Staffs various posts as assigned.
    • Coordinates with Surveillance on monitoring critical areas.
    • Maintains visible presence and takes action to ensure the safety and security of guests, staff, and organizational assets.
    • Monitors and controls guest access to and from the vessels or non-public areas.
    • Helps to arrest and/or physically restrain a resistant individual.
    • Removes and detains in a Security area unruly and disruptive individuals or persons engaged in criminal activity.
    • Other duties as assigned.

    To be successful in this position it will require the following skill set

    • Must be at least 21 years of age.
    • High School Diploma or GED equivalent required.
    • Knowledge of general security procedures and 1-2 years of experience in a Security-related field is preferred. 
    • Previous experience in a guest service-related field required.
    • Must understand and speak the English language.
    • This position is required to drive a company vehicle and adhere to the company MVR policy. 
    • Must have a valid Illinois Drivers License. 
    • Must have the ability to remain calm in emergency or stressful situations.



    While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch.  The employee must occasionally lift and/or move up to 50 pounds.  The employee requires manual dexterity to operate all necessary equipment.  Specific vision abilities required by this job include close vision and distance.  Must be able to push and pull carts and equipment weighing up to 250 lbs., occasionally.  Must possess a physical fitness level to control and restrain unruly guests. 

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer




    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.