Penn National Gaming, Inc.

  • Player Services Rep - Full-Time - Swing/Grave!

    Location US-WV-Charles Town
    Posted Date 6 days ago(2/14/2020 3:21 PM)
    Job ID
    Casino Property
    Hollywood Casino at CharlesTown
    Position Type
    Regular Full-Time
    Players Services/Cage
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.



    Hourly PLUS Tips!!

    Your daily responsibilities include

    • Exchanges tickets for cash.
    • Exchanges cash equivalents for front money deposits.
    • Exchanges approved checks for cash.
    • Answers patron questions and provides solutions with a professional demeanor.
    • Provides professional representation at internal and external meetings and events.
    • Ensures interactions with internal and external guests follow the guidelines of the “Red Carpet Customer Service” Program.

    To be successful in this position it will require the following skill set

    • High School Diploma or equivalent.
    • One year of prior work experience. Previous money handling experience preferred.
    • Must be proficient in Microsoft Office applications (Excel, Access, Word).
    • Must have the ability to work with mathematical concepts and apply concepts to practical situations.
    • Must have the ability to read, write, and speak English.
    • Must have the ability to respond to common inquiries or complaints from guests.
    • Must have the ability to read and interpret documents, such as safety rules and manuals.
    • Must have the ability to present information and respond to questions from guests.
    • This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment.
    • Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.




    Equal Opportunity Employer



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