Penn National Gaming, Inc.

  • Player Development Executive - Southern California Territory

    Location US-NV-Las Vegas
    Posted Date 2 months ago(12/16/2019 6:17 PM)
    Job ID
    Casino Property
    Penn National Gaming, Inc.
    Position Type
    Regular Full-Time
  • Overview


    Don’t just work. Work Happy.


    A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    **Must be willing to live in Southern California**



    Your daily responsibilities include

    The Player Development Executive is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force.  The incumbent is also responsible for identifying, cultivating and bringing casino high value customers to Penn National Gaming.  Must be results driven with skills in building and leveraging a powerful internal and external network to develop new casino customers, and maintain productive relationships with existing customers to insure repeat visits to casino.


    • Responsible for actively identifying and developing new slot and table game customers while maintaining rapport with existing casino guests within a designated targeting region, and effectively meet required sales benchmarks.
    • Meets and greets potential customers at events and promotions.
    • Understands and applies complimentary policies in accordance with company guidelines.
    • Makes room, restaurant, show, spa, limo, plane, and golf reservations for the new and existing casino patrons and ensures that guest accommodations and verifications are accomplished in a professional manner
    • Assists in the resolution of customer challenges.  Provides consistent, timely and accurate information and finds an answer when unsure.
    • Will act as a user of Host Connection to contact prospects and casino customers on a regular basis through telemarketing, direct mail and special events invitations to increase the number of return trips to casino.
    • Market Awareness - must be knowledgeable of competitor customer programs.
    • Make recommendations for new programs and promotional activities that will stimulate and return new business in market for high end customers.
    • Must be trained and certified on all regulatory policies regarding credit and collections (Title 31).
    • Perform other duties as assigned.

    To be successful in this position it will require the following skill set


    1. Must be at least 21 years of age.
    2. Proven experience in lead generation and business development programs.
    3. Must be eligible for and able to obtain a gaming license.
    4. Must be able to effectively communicate in English both orally and written
    5. Must possess a high school diploma or equivalent and 5+ years experience in casino sales, casino marketing, gaming industry or other outside sales.


    1. Experience in a customer service or public relations field preferred.
    1. Good written and verbal communication skills; legible handwriting.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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