Penn National Gaming, Inc.

  • Guest Services Host

    Location US-MS-Tunica Resorts
    Posted Date 1 month ago(1/17/2020 6:52 PM)
    Job ID
    Casino Property
    Hollywood Casino Tunica
    Position Type
    Regular Part-Time
    Hotel Services
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Casino Tunica we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations
    • Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with VIP guests by providing excellent guest service
    • Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills
    • Issues room keys and provides clear escort instructions to Bell Staff
    • Keeps records of room availability and guests' accounts
    • Reviews and determines guest comp value based upon gaming performance
    • Makes an confirms reservations
    • Enters accurate information into the AS400,  LMS, Micros and other computer systems
    • Communicates with customers about upcoing events, preferences, information about our property and directs calls to the appropriate destination
    • Responds to queries, solves and/or refers problems to the correct persons following through for hte guest in a professional manner at all times
    • Accurately computes and records retail purchase transactions


    To be successful in this position it will require the following skill set

    • High School Diploma or GED and one to three months related experience and/or training; equivalent combination of education and experience may be considered.
    • Knowledge of computer keyboard, minimum of 30 wpm
    • Knowledge of operating cash register for retail items.
    • Valid MS Gaming License
    • Ability to meet the demands of a fast-paced environment

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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