Penn National Gaming, Inc.

  • Slot Performance Assistant Manager

    Location US-CO-Black Hawk
    Posted Date 3 weeks ago(1/27/2020 1:45 PM)
    Job ID
    Casino Property
    Position Type
    Regular Full-Time
    Casino Operations
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Responsible for supervising staff and the overall daily management of the Slots department. Develops, implements, and manages operational goals, and monitors achievements of performance and profit objectives.
    • Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
    • Assists in the budget process for the department and provides recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
    • Creates reports, analyzes data, and makes recommendations regarding floor mix of slot machines, hold adjustments, and new game availability in order to consistently maximize the profitability of the slot floor.
    • Works closely with manager to plan and submit for movements and conversions of slot machines, based on analysis of gaming floor.
    • Responsible for assisting in the management of slot performance property support activities inclusive of planning, procurement, installation, implementation, and ongoing support for all slot systems located at the property.
    • Makes recommendations to manager concerning the research, development, evaluation, and implementation of new products, services, technologies, and processes to ensure the property’s competitive position.
    • Supports planning and decision making by identifying, maintaining, and evaluating information and making recommendations for slot floor.
    • Reviews reports on slot machine analysis and makes appropriate recommendations to maximize profitability of respective machines.
    • Prepares slot reports by collecting, formatting, analyzing, and explaining information.
    • Prepares ad-hoc reporting for Slots operations.
    • Effectively handles customer concerns and requests.
    • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
    • Maintains strict confidentiality in all departmental and company matters.

    To be successful in this position it will require the following skill set

    • Bachelor’s degree from a four-year college or university and a minimum of five (5) years of comparable slot analytic/management experience required; or equivalent combination of education and experience.
    • Must have excellent written and verbal communication skills; must be fluent and literate in English.
    • Must be proficient in all Microsoft Office applications and have knowledge of Slot operating systems.
    • Ability to maintain a high level of confidentiality and professionalism.
    • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
    • Ability to write reports, business correspondence, and procedure manuals.
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Ability to work all shifts including nights, weekends, and holidays, as business needs dictate.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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