Penn National Gaming, Inc.

  • Hotel Supervisor Full-Time at Doubletree

    Location US-IN-Lawrenceburg
    Posted Date 3 months ago(11/27/2019 11:13 AM)
    Job ID
    Casino Property
    Hollywood Casino Lawrenceburg
    Position Type
    Regular Full-Time
    Hotel Services
  • Overview


    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Casino Lawrenceburg we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Provides leadership and direction for all hotel team members to ensure the highest level of customer service.
    • Handles guest concerns and complaints, ensure guest comfort and satisfaction.
    • Trains new team members and provide recurrent training for existing team members. 
    • Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions.
    • Controls room inventory, cashier transactions, and department coordination on a daily basis.
    • Maintains adequate supplies and inventory of all necessary items for hotel operations.
    • Prepares schedules to staff Front Desk, Wardrobe, and Housekeeping accordingly, accommodating business demands.
    • Produces specific reports for Hotel General Manager with all needed materials.
    • Attends staff meetings and pass on any pertinent information to team members.
    • Conducts pre-shift meetings to discuss any new issues, events, policies, or problems.
    • Promotes a positive environment to achieve job satisfaction for all team members.
    • Takes appropriate steps to maintain Hotel security and safety.
    • Posts room occupancy records.
    • Checks and counts linens and supplies.
    • Receives deliveries and counts inventory of all items.
    • Reports needed maintenance.
    • Records inspection results and notifies team members of inadequacies.
    • Runs the daily credit authorization reports, and follow up on any discrepancies.
    • Assigns daily batch numbers and prepare a batch log.
    • Prepares daily telephone statistical reports.
    • Adjusts group allocations in reservation system as required.
    • Maintains attendance and payroll reports.
    • Promotes future sales through contact with guests.
    • Tracks daily and monthly merchandise sales.
    • Monitors and control inventory level of uniforms for each department.
    • Reviews uniforms for each position, place orders and track the distribution and receipt of uniforms.
    • Keeps constant contact with departments as to uniform needs and/or any changes which may be required.
    • Completes inventory monthly charging departments as required from stock distribution.
    • Works with other supervisors on establishing and drafting, training manuals, customer service programs, and policies and procedures for all tasks performed.
    • Handles groups, junket transactions, and check-ins accordingly in timely manner.
    • Coordinates with other departments as needed.
    • Makes constant observation of team member performance to assure excellent customer service levels.
    • Completes performance evaluations in a timely manner.
    • Provides positive communication and use Hilton CARE Culture skills with every patron and co-worker.
    • Performs duties in a safe manner; report any potential safety hazards to management staff.
    • Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

    To be successful in this position it will require the following skill set

    • Must be 21 years of age
    • Read, write legibly, understand and speak English
    • Able to tolerate second-hand smoke, noise, bright lights
    • Able to work at a fast pace in often crowded/noisy environment
    • Must meet professional appearance standards as prescribed by company policy.
    • Bachelor’s degree (B.A.) from four-year College or university preferred; or one to two years related experience and/or training; or combination of education and experience.
    • Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
    • Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
    • The Cast Member must be able to lift and/or move up to 50 lbs.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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