Penn National Gaming, Inc.

  • Lead Mychoice Rep - Full Time

    Location US-MO-St. Louis
    Posted Date 2 months ago(12/26/2019 12:26 PM)
    Job ID
    Casino Property
    Position Type
    Regular Full-Time
    Player Services
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At River City Casino & Hotel, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Adheres to all departmental and property policies and procedures regarding guest service standards.
    • Oversees performance of mychoice Representatives to ensure adherence to departmental policies and achievement of departmental goals.
    • Assists in training new mychoice Representatives.
    • Encourages customers to use the mychoice card, explaining the advantages of the card, as well as promoting the usage.
    • Helps coordinate mychoice promotions and assists with marketing promotions and special events as needed.
    • Reports and completes documentation as requested.
    • Performs all duties of a mychoice Representative as needed or required.
    • Maintains courteous and outgoing attitude with both in-house and public contacts.
    • Performs all other related and compatible duties as assigned.
    • Maintain strict confidentiality in all company matters.

    To be successful in this position it will require the following skill set

    • High School Diploma or equivalent required; Associate degree a plus.
    • Minimum six (6) months of Player Services or related experience required; some supervisory experience preferred.
    • Must have excellent written and verbal communication skills; must be fluent and literate in English.
    • Ability to maintain a high level of confidentiality and professionalism.
    • Must have exceptional customer service and interpersonal skills.
    • Sales or Marketing background helpful.
    • Strong computer skills required; must be proficient in Microsoft Office applications.
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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