Penn National Gaming, Inc.

  • Houseperson - Full Time

    Location US-IN-East Chicago
    Posted Date 1 week ago(2/11/2020 3:29 PM)
    Job ID
    Casino Property
    Ameristar Casino Hotel East Chicago
    Position Type
    Regular Full-Time
    Hotel Services
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Responsible for the cleanliness and condition of the assigned guest rooms and other duties to assist in the smooth operation of the Housekeeping Operations.

    • Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.

    • Performs cleaning in all rooms’ hallways, vending areas, guest landings, stairwells, service landings, maid closets and upkeep according to established standards.

    • Removes used laundry and trash from room.

    • Assists guests with questions or problems, ensuring guest satisfaction.

    • Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer services standards.

    • Reports hotel room facility problems related to structure, equipment, and plumbing to dispatcher.

    • Ensures that rooms are supplied with all hard and soft goods in compliance with company policy, as well as ensuring 3-month soft good rotation is completed.

    • Ensures the 3-month rotation of the mattresses, drapes and furniture are completed.

    • Assists in department projects, as needed.

    • Ensures the housekeeping closets are maintained, stocked, cleaned, and organized.

    • Assists in cleaning rooms as needed.

    • Ensures a detailed log of items being delivered or removed for the hotel rooms are tracked for accurate record keeping.

    To be successful in this position it will require the following skill set

    • High School Diploma or equivalent.  Six months previous cleaning experience.

    • Ability to verify orders arriving to ensure the full order was delivered.

    • Ability to communicate effectively with guests as well as all levels of employees.

    • Ability to clean rooms and replenish soft and hard supplies.

    • Ability to effectively and efficiently move from floor to floor as needed.

    • Ability to lift and move up to 75 pounds so as to be able to perform room cleaning duties as needed.

    • Must be willing to work varying shifts and time schedules as needed.

    • Demonstrated knowledge of housekeeping practices and procedures.

    • Ability to sustain a high level of confidentiality and professionalism.

    • Ability to maintain a high level of energy.

    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

    • Must be highly organized and detail-oriented.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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