Penn National Gaming, Inc.

  • Sales Administrative Coordinator -Entry Level

    Location US-IN-Lawrenceburg
    Posted Date 4 months ago(11/4/2019 10:05 AM)
    Job ID
    Casino Property
    Hollywood Casino Lawrenceburg
    Position Type
    Regular Full-Time
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.


    Your daily responsibilities include

    • Assist all members of the Sales with on-going tasks and projects.
    • Provide training for Sales Greeters as needed.
    • Assist Sales Greeters with creation of new Player’s Card accounts for bus patrons/groups.
    • Distribute complimentary gifts, if applicable.
    • Perform Delphi Administrator roles and tasks.
    • Ensure complete accuracy of group data in Delphi Sales System.
    • Ensure group data in LMS Property Management System is consistent with data in Delphi Sales System.
    • Audit each component of each Sales Event to ensure accurate posting of all Banquet Event Orders.
    • Work with Banquet team to ensure document accuracy.
    • Post contract negotiation; work with the group contact to ensure timely collection of all group deposits as outlined in each group contract.
    • Ensure final group billing is completed within 72 hours of each group’s departure.
    • Work with group contact on any outstanding balances owed post departure.
    • Ensure final group payment is received in a timely manner.
    • Ensure all group master accounts are in a “checked out” status of the LMS system within 72 hours of departure.
    • Call clients with focus on collections of past due balances.
    • Report any groups not posting final payment within 7 business days from departure to the Hotel Manager.
    • Responsible for weekly and monthly reporting from Delphi Sales System and LMS Property Management System.
    • Responsible for year-over-year and day-over-day group sales analysis and reporting.
    • Work closely with Hotel, Sales, and Banquet staff when necessary to perform all necessary job duties.
    • Responsible for resolving any group billing disputes in a timely manner.
    • Responsible for reporting any process breakdowns resulting in lack of service or causing a re-imbursement of revenues to the client to the Director of Hotel Sales.
    • Any and all other job duties assigned by Director of Hotel Sales or a member of management.
    • Provide positive communication and use Red Carpet Training skills with every patron and co-worker.
    • Perform duties in a safe manner; report any potential safety hazards to management staff.
    • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

    To be successful in this position it will require the following skill set

    • Must be 21 years of age
    • Read, write legibly, understand and speak English
    • Able to tolerate second-hand smoke, noise, bright lights
    • Able to work at a fast pace in often crowded/noisy environment
    • Must meet professional appearance standards as prescribed by company policy.
    • Associate’s degree (A.A.) or equivalent from two-year college or technical school preferred; high school diploma required; Minimum of two years related experience and /or training: or equivalent combination of education and experience.
    • Available to work required schedule which may include nights, weekends, holidays and overtime as needed
    • Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
    • The Cast Member must be able to lift and/or move up to 50 lbs.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer




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