Penn National Gaming, Inc.

  • Entertainment/Day life Supervisor-Full Time-

    Location US-NV-Henderson
    Posted Date 2 months ago(11/21/2019 1:01 PM)
    Job ID
    Casino Property
    M Resort
    Position Type
    Regular Full-Time
  • Overview


    Don’t just work. Work Happy.


    A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.


    Your daily responsibilities include


    The following and other duties may be assigned as necessary:


    • Responsible for oversight of Team Members, operational tasks, and food and beverage operations in areas of assignment, including but not limited to, Pool Operations, Day Club Operations, Lounge Operations, and Concert Operations.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and Company standards, core values, and programs.
    • Responsible for ensuring the compliance with all state, health department, and departmental standards within area of responsibility and reports potential issues to management.
    • Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
    • Generates opening paperwork, including but not limited to, staffing emails, revenue goals, lifeguard rotations, reservation floor plans, service floor plans, and bar staffing.
    • Assists in the interviewing, hiring, orientation, and training of all Team Members. Has the ability to identify and provide personalized training when applicable.
    • Responsible for observing weather conditions as they relate to Guest safety and to implement the necessary safety precautions and communicate to staff, Guests, Management, and internal departments.
    • Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. Responsible for supporting compliance to departmental budgets.
    • Schedules and coordinates pool staff for daily operations, on-going training, and mandatory meetings. Communicates staffing challenges to Management. Communicates staffing issues and provides coverage for call-outs.
    • Checks to ensure Pool Decks, Restrooms, Bars, and Lounge areas are adequately cleaned and properly stocked.
    • Checks the proper maintenance of the equipment and sanitation of pools and pool facilities
    • Responds to guest needs, resolves issues as they arise, communicates service breakdowns, and reports continual challenges and makes recommendations to Manager.
    • Assists Manager with administrative duties.
    • Acts as a liaison between the pool operations and all other departments, communicating relevant information to the pool operations staff as needed.
    • Assists in cross training of team members while encouraging, reinforcing, and supporting peers and team.
    • Maintains strict confidentiality in all departmental and company matters.
    • Monitors accuracy of the Cabana inventory, daily sales and revenue goals, and is able to make recommended changes
    • Prevents accidents through enforcement of policies, rules and regulations governing the conduct of staff and patrons using the pool and the surrounding area.
    • Updates / monitors daily payroll, ensuring all associates are punching in/out correctly
    • Complete daily Pool Operations reports.
    • Attend meetings and complete tasks / projects assigned by management.


    To be successful in this position it will require the following skill set


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.


    • High School Diploma or GED; or two years previous customer service experience; or combination of education and experience.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
    • Must be proficient in Microsoft Office programs, including Word, Excel, and Outlook
    • Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment.
    • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.



    SUPERVISORY RESPONSIBILITIES                                                   


    • Manages work procedures and expedites workflow.
    • Provides coaching and counseling to team members.



    Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.



    Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.



    Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

    Lifeguard, CPR, First Aid Certification, Clark County Health Card required



    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.


    The employee must regularly lift and/or move up to 100 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.



    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate to loud.


    Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!



    Equal Opportunity Employer



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