Penn National Gaming, Inc.

  • Poker Dual-Rate Supervisor - Full Time

    Location US-KS-Kansas City
    Posted Date 1 month ago(1/16/2020 9:45 AM)
    Job ID
    Casino Property
    Hollywood Casino at Kansas Speedway
    Position Type
    Regular Full-Time
    Casino Operations
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Casino at Kansas Speedway we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    Hollywood Casino Kansas Speedway is currently looking for a Dual Rate Poker Dealer/Supervisor to join the team.





    • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.
    • Ability to deal poker in order to provide a courteous and entertaining experience.
    • Accept direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met.
    • Initiate courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity.
    • Sponsor new dealers as needed in order to provide new hires with adequate on the job training.
    • Protect the integrity of the game through visual observation of all guests and game layout
    • Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats.
    • Present oneself as a credit to the Company and encourages others to do the same.
    • Performs accurate chip transactions.
    • Observe all customer bets.
    • Notify Poker Leadership immediately of any irregularities or any customer requests which are outside of a Poker Dealer's authority or knowledge.
    • Meet department uniform, appearance and grooming requirements.
    • Must adhere to regulatory, department and company policies
    • Perform all job duties in a safe and responsible manner.
    • Perform other job related and compatible duties as assigned.


    • Supervise day to day operations of Poker Room.
    • Direct the Poker Dealers to accomplish the goals of the Poker area and Table Games department.
    • Provide visible leadership in gaming operation areas.
    • Ensure compliance with Title 31 requirements and processes.
    • Responsible for the integrity of daily operations.
    • Present oneself as a credit to Company and encourages others to do the same.
    • Provide feedback as appropriate to Dealers regarding opportunities for skill development and professional advancement.
    • Supervise, coach, instruct and direct Poker Dealers in proper procedures of all aspects of poker operations.
    • Handle player service issues as needed.
    • Effectively manage game spread and staffing.
    • Protect the integrity of all poker games.
    • Administer disciplinary or corrective action, and monitor post-disciplinary performance of team members.
    • Develop, implement, and present departmental training programs from time to time as assigned, including but not limited to, organizing and conducting instructional classes designed to develop professional dealing skills.
    • Effectively manage an impressment bank and perform cash/chip transactions accurately by following the department cash handling procedures.
    • Recommend, schedule, and conduct training activities.
    • Protect and preserve the assets of the company.
    • Provide for the safety of team members including keeping areas clean and free of safety hazards, debris, and litter, and performing all job duties in a safe and responsible manner.
    • Must adhere to regulatory, department and company policies.
    • Perform all job duties in a safe and responsible manner.
    • Perform other job related and compatible duties as assigned.

    To be successful in this position it will require the following skill set



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listedbelow are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

    • High school diploma or equivalent
    • Two years progressively more challenging experience in a gaming operations role, poker experience required
    • Must be proficient in Microsoft applications
    • Ability to understand and analyze Budget & P&L Statements

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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