• Gourmet Server

    Location US-PA-Grantville
    Posted Date 2 weeks ago(9/9/2019 9:00 AM)
    Job ID
    Casino Property
    Hollywood Casino at Penn National Race Course
    Position Type
    Regular Part-Time
    Food and Beverage
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Casino at Penn National Race Course we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Greet and verbally acknowledge each guest promptly
    • Ensure each station is ready for quests arrival in accordance with table setup standard
    • Knowledge of all daily specials and featured menu items and their preparation
    • Serve and clear food and beverages quietly and professionally, in a timely manner, and using proper serving and clearing techniques
    • Ensure the setting of proper silverware before the arrival of the food item requiring such silverware
    • Obtain drinks ( front server ) and food ( back server ),assisting other members of the team
    • Complete knowledge of all menu items and how each item is prepared
    • Knowledge of and strict adherence to PLCB and RG standards
    • Knowledge of alcoholic (including the ability to recommend a wine to compliment a chosen entrée) and ongoing knowledge of new drink trends
    • Monitors guests' needs on a continual basis and ensures all requests are promptly fulfilled
    • General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc.
    • Collect payment and complete transactions through efficient use of POS system
    • Maintain awareness of guests alcohol intake in accordance with RAMP guidelines
    • Keep work area neat and clean in accordance with all PA Department of Health standard
    • Ensure all necessary pre-shift/post-shift side work is completed daily
    • Communicate, cooperate, and coordinate actions with the team members, and all other members of the front and back of the house to ensure professional customer service
    • Responsible for maintaining a regular and consistent attendance record
    • Declares tips through time and attendance system at the end of each shift

    To be successful in this position it will require the following skill set

    • Must be 18 years of age
    • High School Diploma/GED; 1-2 years of experience; basic wine knowledge preferred or equivalent combination of education and experience
    • Must have the ability to respond to common inquiries or complaints from guests
    • Excellent customer service/communication skills
    • Count money and change correctly
    • Know or is able to learn tray service, cocktail ingredients
    • Available to work required schedule which may include nights, weekends, holidays and overtime as needed

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. 

    • Walking 75% of the time
    • Standing 10 % of the time
    • Bending and lifting 15% of the time
    • Lifting/moving maximum of 100 lbs.

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. 

    • This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment
    • Must be able to work in various weather conditions
    • High Noise Level

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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