Penn National Gaming, Inc.

  • Casino Floor Supervisor

    Location US-IL-Aurora
    Posted Date 4 weeks ago(1/23/2020 4:04 PM)
    Job ID
    Casino Property
    Hollywood Casino Aurora
    Position Type
    Regular Full-Time
  • Overview


    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Casino Aurora we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    Your daily responsibilities include

    SUMMARY: Responsible for dealers on duty and guest activity during assigned shift.



    To perform this job successfully, a cast member must be able to perform each essential job duty satisfactorily.  The requirements listed below are not limited to, but are representative of the knowledge, skill, and or ability required.  Reasonable accommodations may be made to enable cast members with disabilities to perform the essential functions of the job.


    Enforce the procedures of each game.


    Notify the shift manager of any needed repair/replacement of gaming equipment.


    Ensure that every game is counted correctly at opening and closing.


    Monitor the games for fills and credits.


    Verify that all gaming equipment is place in its designated area at the end of the gaming day.


    Track player activity.


    Meet and develop relationships with players.


    Notify the shift manager of any extraordinary or unusual circumstances on the game or in the pit.


    Sign up new guests for Club Hollywood Cards.


    Rate guests that show a rating card, request a marker, or are in over $500 and have an average bet of $25.00 or higher.


    Promote and lead in our Red Carpet Service initiatives to external and internal guests that perpetuate Hollywood Casino’s commitment towards quality guest service.


    Follow all safety rules.


    Adhere to departmental quality standards.


    Maintain compliance with the Illinois Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements.


    Work within the guidelines established by Penn National Gaming and Hollywood Casino Aurora.


    Other duties as assigned.


    SUPERVISORY RESPONSIBILITIES: Carries out supervisory responsibilities in accordance with the company’s and departmental policies and applicable laws.  Primarily responsible for management of the Casino Operations department and the direct supervision of the hourly employees.  Responsibilities include interviewing, hiring, and training cast members; planning, scheduling, assigning, and directing work; appraising performance; rewarding, disciplining, and terminating cast members.  Must maintain accurate departmental records.  Supervisor will be required to make recommendations for promotions of cast members; recommend methods for improving operational efficiencies; handle employee complaints and grievances; and promptly report and remedy any legal/compliance measures.

    Directly Supervises:  Dealers.

    To be successful in this position it will require the following skill set

    EDUCATION and/or EXPERIENCE:  College degree or equivalent work experience related to supervision or business.


    LANGUAGE SKILLS:  Ability to read, comprehend and interpret written and/or oral instructions.  Ability to communicate with internal and/or external guests. 


    MATHEMATICAL SKILLS:  Ability to perform basic mathematical operations such as: addition, subtraction, multiplication, and division.  Ability to calculate figures and amounts such as discounts, interest, commissions, and apply to practical situations using fractions, percentages, measurements, proportions, and problem solving.


    CERTIFICATES, LICENSES, REGISTRATIONS:  Qualified to be licensed by the Illinois Gaming Board.

    Departmental specific requirements:  None


    PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a cast member to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable cast members with disabilities to perform the essential functions of the job.


    Must be able to stand for prolonged periods of time, sit, walk, reach, handle, throw, feel, balance, stoop, kneel, crouch, turn/twist, bend at waist, and exercise foot-hand-eye coordination.


    Must be able to speak, hear, and smell.  Must have depth perception and peripheral vision.  Must be able to see near, far, and in color.


    Must be able to lift, carry, and push 20 lbs.


    Must be able to climb stairs.


    Regular and predictable attendance is an essential function of this job.


    WORK ENVIRONMENT: The work environment characteristics described here are representative of those a cast member encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable cast members with disabilities to perform the essential functions of the job.


    The work area is indoors and the temperature is changing.


    May be exposed to odors, dust, electrical shock, moving objects, bright lights, low lights, and cramped quarters.


    Required to work in a loud environment.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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