• Front Desk Manager

    Location US-MO-Riverside
    Posted Date 4 weeks ago(8/28/2019 11:27 AM)
    Job ID
    Casino Property
    Argosy Casino Riverside
    Position Type
    Regular Full-Time
    Hotel Services
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Argosy Casino Riverside we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Work to enhance the hotel’s capabilities through effective scheduling of Front Desk Agents, Assistant Managers, Night Audit and the Call Center.
    • Oversee and perform all technical/procedural requirements of guest registration.
    • Develop department objectives and action plans to achieve budgeted revenues and maximize profitability while maintaining a high quality of service
    • Mentor and coach Assistant Managers in issues relating to daily operation of department
    • Assist revenue management with the implementation and execution of programs that ensure hotel occupancy and ADR objectives are met
    • Monitors the progress of work against hotel budgets and operational plans
    • Demonstrate knowledge of hotel, casino, and food and beverage outlets as well as area attractions and transportation
    • Comply with hotel policies and procedures for accounting, credit control, and handling of financial transactions
    • Comply with hotel policies and procedures for security of monies, guest security, and emergency procedures
    • Modify customer service processes to improve guest satisfaction and introduce new perspectives to stimulate positive performance
    • Take personal responsibility for correcting customer service problems, ensuring guest satisfaction
    • Confer and cooperate with other hotel management to ensure coordination of hotel activities
    • Interview, select and train new team members.
    • Review, adjust and administer working schedules of team members.
    • Assign and apportion work to be done among team members.
    • Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
    • Supervise and manage the work processes or procedures of team members.
    • Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.
    • Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
    • Address and manage complaints, grievances or concerns from team members.
    • Effectively use, administer and manage rewards and recognition for front line team members.
    • Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
    • Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
    • Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
    • Develop, maintain and manage training programs.
    • Handle customer complaints and support all customer service programs.
    • Support, implement, administer and manage standards of excellence among team members.
    • Understand and adhere to regulatory, department and company policies and procedures.
    • Supervise and manage attendance and time records of team members.
    • Effectively manage departmental expenses.
    • Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
    • Protect and preserve assets of the company.
    • Understand and adhere to all bargaining unit agreements.

    To be successful in this position it will require the following skill set

    • Associate's degree (A. A.) or equivalent related work experience
    • Minimum five years management experience
    • Minimum 3 years of four diamond hotel experience preferred
    • Ability to prepare, read and interpret documents
    • Ability to write reports and correspondence
    • Ability to speak and communicate effectively with individuals and before groups of people
    • Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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