• Vice President of Casino Operations

    Location US-CO-Black Hawk
    Posted Date 1 month ago(8/19/2019 6:08 PM)
    Job ID
    Casino Property
    Position Type
    Regular Full-Time
    Casino Operations
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Ameristar Black Hawk, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Responsible for directing the overall operations and staff of the Table Games/Slots/Poker department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
    • Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
    • Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns/deviations to Executive Management/GM.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
    • Provides direction to Table Games/Slots/Poker leadership and oversees all Table Games and Poker game protection and overall Slot operations.
    • Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.
    • Manages departmental expenditures and resources.
    • Answers inquiries pertaining to Slots policies and services and resolves guest complaints while supporting all customer service programs.
    • Assigns duties to Table Games/Slots/Poker leadership and creates/approves work schedules for efficient business performance.
    • Makes final decision on implementation and oversight of overall strategies for engagement, customer service, comp ability, games layout and slot floor mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility.
    • Observes and monitors staff performance and plans work processes in order to ensure efficient operations and adherence to Table Games/Slots/Poker policies and procedures.
    • Recommends and approves changes in status of team members, including but not limited to changes from full-time to part-time, promotions, and transfers.
    • Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
    • Protects and preserves assets of the company.
    • Understands and adheres to all bargaining unit agreements (where applicable).
    • Responsible for the overall integrity of daily Slot operations.
    • Works closely with the Executive Management Team in developing strategic and tactical operating plans to support property objectives.
    • Responsible for maximizing daily revenue and effectively managing costs, labor, and cash control.
    • Develops and manages departmental expense and capital budgets to support operational objectives.
    • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
    • Maintains strict confidentiality in all departmental and company matters.

    To be successful in this position it will require the following skill set

    • Bachelor's degree (B.A./B.S.) from four-year college or university, plus minimum of ten (10) years of experience in a comparable Casino Operations leadership position; or equivalent combination of education and experience.
    • Must have extensive knowledge of all Casino Operations.
    • Must have excellent written and verbal communication skills.
    • Ability to maintain a high level of confidentiality and professionalism.
    • Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Casino Operations systems.
    • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
    • Ability to write reports, business correspondence, and procedure manuals.
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
    • Ability to manage employees working in a high-pressure environment towards successful results for the property and company.
    • Must have excellent customer service, interpersonal, and organizational skills.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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